Guiselle (Gigi) Palomera
Bonita,CA
Summary
Master's prepared Registered Nurse and skilled clinical nurse educator with 5+ years experience in the pharmaceutical industry. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior results in high-pressure environments. Excellent problem-solving abilities with detail-oriented nature. Strong communication and relationship building skills. Ability to interpret and present accurate scientific and clinical information to healthcare providers. DNP in progress.
Overview
8
8
years of professional experience
Work History
Clinical Diagnosis Liaison
Amplity Health
San Diego, CA
06.2021 - Current
- Deliver medically meaningful presentations to KOLs and healthcare providers regarding Activated PI3K Delta Syndrome (APDS), and diagnostic methods.
- Manage territory of 16 states (west USA) with over 300 targets, monitoring trends and strategies in each region.
- Tripled genetic tests in west region in less than one year. Consistently made the "top 10 ordering physicians" list.
- Work closely with MSLs to strategize regarding access to targets, messaging, and increasing testing capacities.
- Collaborate with sales team regarding disease-state and diagnosis of APDS, and provide education and training on implementing genetic testing capabilities within clinics and institutions.
- Exceed established KPIs through teamwork, determination, and focus on customers.
Patient Services Liaison (NeuroScience)
Novartis Pharmaceuticals
San Diego, CA
02.2020 - 05.2021
- Successfully facilitated initiation of treatment for over 100 patients in 2020, including ensuring completion of genetic testing and pre-treatment safety tests, successful titration, and transition to specialty pharmacy, through persistent communication, collaboration with sales and reimbursement specialists, and ensuring that proper education was being provided to HCPs and office staff. Ranked in top 10 during first year.
- Responsible for coordinating and delivering resources and information to optimize neuroscience-patient and physician experience.
- Served as primary HCP interface for patient services program, including live office visits, problem resolution, reimbursement support, and office staff education.
- Provided ongoing customer service and neuroscience drug and disease state education to existing patients, office staff, prescribers, and new patients.
- Collaborated with multiple cross-functional areas to ensure success with internal and external customers.
Clinical Nurse Educator
IQVIA/Abbvie
San Diego, CA
09.2018 - 02.2020
- Increased patient enrollments into Nurse Educator Program in territory from 30 patients to 100+ in one year period, through networking, education, and collaborating with sales.
- Educated HCP's and their staff about Nurse Educator program for HCV patients as well as patients on HCV disease state, efficacy, and side-effect management. Demonstrated value to HCPs by telling patient's story and bringing voice of patient to forefront.
- Worked closely with sales colleagues and provided support during HCP calls, Lunch and Learns, and other activities to ensure healthcare providers were aware of resources available to patients.
- Served as District Trainer for west region: Assisted with training of new team members, as well as help to facilitate workshops during regional and national meetings.
- Networked: Continuously identified key players and partnered with treaters to meet global HCV objectives.
Registered Nurse
Rady Children's Hospital
San Diego, CA
06.2015 - 09.2018
- Provided assessment, education, and acute nursing care for infants, children, adolescents, and caregivers, in home setting during intermittent visits
- From in-home and community setting, evaluated patient medical needs, current functional status, level of care required in home, and ability of caregivers to provide safe and appropriate care in cooperation with physician and family
- Administered and adhered to case management protocols, including patient follow-up, data collection, clinical monitoring and liaison with primary health care providers.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Administered IV fluids, medications and blood products through peripherally inserted central venous catheter to support long-term treatment for infections, cancer or heart and kidney problems.
Clinical Nurse Educator: 6 Mo Contract
Syneos Healthcare/Optinose
San Diego, CA
10.2017 - 04.2018
- Achieved 100 percent engagement and awareness to target list of 70+ healthcare providers within assigned territory during 6-month period through persistency and determination, continuous follow through, networking, and effective territory management.
- Increased awareness, engagement, and understanding of Xhance Exhalation Delivery System by providing in-depth scientific, therapeutic, and competitive knowledge to healthcare providers.
- Called on ENT's and Allergists, and delivered branded education and presentations, continuously built understanding within assigned territory: Created pre-call plan, including strategies and objectives, and execute post-call evaluations to measure results.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
Registered Nurse
Rady Children's Hospital
San Diego, CA
08.2013 - 08.2014
- Provided nursing care to neonates in level 4 NICU by assessing, planning, implementing, and evaluating their medical needs
- Participated in interdisciplinary grand rounds with physicians, social workers, parents, and clinical leaders to ensure that all elements of patient needs are being addressed
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up fluids and oriented patients to unit to achieve optimal outcomes.
- Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
- Guided and educated patients and caregivers on diagnoses, disease management, preventative measures, medication use and self-care to foster consistency in care administration.
Education
Doctor of Nursing Practice - Health Systems Leadership
University of San Diego
San Diego, CA05.2023
Master of Science - Nursing
University of San Diego
San Diego, CA05.2013
Bachelor of Arts - Journalism, Broadcast
National University
La Jolla, CA10.2009
Skills
- Specialty-pharma and product launches
- Rare disease
- On-site clinical support
- Educating healthcare staff
- Genetic testing
- Relationship building
- Fluent in Spanish
- Presentation skills
- Infusion experience
- Scientific exchange
Leadership
Feb 2019-Feb 2020 District Trainer, IQVIA/ABBVIE
- Served as District Trainer for the West District Nurse Educator Team. Responsibilities included: assisting with training and mentoring of new employees, facilitating and delivering training content at regional and national meetings, continuous content pull-through during district meetings, developing and implementing strategies that create a positive work environment, and providing peer-coaching upon request.
July 2019-Feb 2020 Team Alliance Member, IQVIA/ABBVIE
- As a member of Team Alliance, I helped to strengthen alliances between nurse educators and managers across national districts with the purpose of creating and maintaining a positive work environment, encouraging nurses to share and adopt best practices, and fostering trust and unity within the workplace.
Timeline
Clinical Diagnosis Liaison
Amplity Health
06.2021 - Current
Patient Services Liaison (NeuroScience)
Novartis Pharmaceuticals
02.2020 - 05.2021
Clinical Nurse Educator
IQVIA/Abbvie
09.2018 - 02.2020
Clinical Nurse Educator: 6 Mo Contract
Syneos Healthcare/Optinose
10.2017 - 04.2018
Registered Nurse
Rady Children's Hospital
06.2015 - 09.2018
Registered Nurse
Rady Children's Hospital
08.2013 - 08.2014
Doctor of Nursing Practice - Health Systems Leadership
University of San Diego
Master of Science - Nursing
University of San Diego
Bachelor of Arts - Journalism, Broadcast
National University