Gulbuddin Saleh
Glenade,AZ
Summary
Proven expertise in reservation management and exceptional complaint handling, honed at Host Hotels & Resorts and Roshan Telecom Development Company. Enhanced guest satisfaction through efficient procedures and relationship-building, leading to increased revenue and a loyal customer base. Skilled in front desk operations and adept at fostering positive guest experiences.
Overview
7
7
years of professional experience
Work History
Marrioatt Hotel
Host Hotels & Resorts
11.2023 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Roshan Telecom Development Company
Costomer Care
01.2018 - 08.2019
- Delivered excellent customer care when handling returns or exchanges, empathizing with shopper concerns while adhering to company policies.
- Trained new Guest Relations Agents, sharing best practices for maintaining high standards of customer care.
- Developed a loyal clientele base through consistent follow-up, relationship-building activities, and exceptional customer care.
Education
High School Diploma -
Qahraman Private School
Afghanistan10-2020
Skills
- Reservation management
- Front desk operations
- Property maintenance
- Complaint handling
- Heavy lifting
- Restocking shelves
- Loading and unloading
- Stock rotation
Languages
Uzbek
Native or Bilingual
Persian
Native or Bilingual
English
Limited Working
Timeline
Marrioatt Hotel
Host Hotels & Resorts
11.2023 - Current
Roshan Telecom Development Company
Costomer Care
01.2018 - 08.2019
High School Diploma -
Qahraman Private School
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