Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Gulianna Desmarais

Johnston,RI

Summary

Dedicated and adaptable student with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Supervisor/Front End Cashier

Chelos
Smithfield, RI
10.2020 - Current
  • Direct and supervise a team of employees in daily operations.
  • Develop and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
  • Provide guidance and direction to subordinates regarding job duties and responsibilities.
  • Comply with and enforce company policies, objectives, and communication goals.
  • Foster a positive and motivating work environment, leading to an increase in team morale.
  • Train new employees on company policies, job duties, and performance expectations.
  • Greet customers.
  • Take customer phone calls to enter to-go orders and answer questions.
  • Garnish and bag up to-go orders, while ensuring everything leaves the kitchen correctly and of good quality.
  • Process customer payments using cash, debit cards, credit cards, gift certificates, and vouchers.
  • Make daily deposits for the company.

Food Runner

Jp's Diner
Fairfield, CT
09.2022 - 04.2023
  • Organized food orders and ensured accuracy of items served to customers.
  • Communicated with kitchen staff and servers about ticket timing.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.

Education

Bachelor of Science - Accounting

University of Rhode Island
Kingston, RI
05-2026

Skills

  • Customer service
  • Cash handling
  • Staff management
  • Operations management
  • Complex problem solving
  • Policy enforcement
  • Training and mentoring
  • Employee motivation
  • Organization
  • Innovation and creativity
  • Professionalism
  • Strong work ethic
  • Safe food handling
  • Cleaning and sanitizing
  • Anticipating customer needs

Affiliations

  • Painting
  • Dancing

Accomplishments

  • La Salle Scholars
  • National Spanish Honors Society
  • Dean's List - 3 semesters
  • Confirmation Retreat Leader - Immaculate Conception Church

Timeline

Food Runner

Jp's Diner
09.2022 - 04.2023

Supervisor/Front End Cashier

Chelos
10.2020 - Current

Bachelor of Science - Accounting

University of Rhode Island

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Gulianna Desmarais