Guney Jones
New York
Summary
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Results-driven General Manager with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth.
Overview
10
10
years of professional experience
Work History
Multi-Unit General Manager
Pret A Manger
10.2024 - Current
- P&L Responsibility for the 3-store cluster.
- Oversaw daily Hub & Spokes model retail-restaurant operations and led teams across 3 Downtown Manhattan locations, ensuring high-level safety, quality and service standards.
- Analyzed various sets of data and reports to identify store specific sales trends, opportunities and improved each shop practicing core Lean Six Sigma principles daily.
- Streamlined inventory and product transfer management processes safely to minimize waste and maintain optimal stock levels at each location.
- Identified future leaders and successfully trained Managers, Leaders, Key Roles and Team Members for role readiness.
- Analyzed, actioned and appropriately appealed to weekly Mystery Shopper results for each shop to meet and exceed the company's current NPS score on the store-level.
General Manager
The Little Beet
07.2023 - 10.2024
- P&L Responsibility for the Grand Central location.Led daily operations to enhance team productivity and streamline workflows.
- Managed staff performance, providing coaching to improve service quality and efficiency.
- Consistently ranked top 5 in health & safety compliance competitions across both brands under Convive Brands (The Little Beet & La Pain Quotidien)
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
Multi-Unit General Manager
Kotti Berliner Doner Kebab
03.2021 - 07.2023
- Oversaw 2 Kotti Locations in Brooklyn, NY and the sister-brand Moritz Pommes & Frittes Bar.
- Actively worked in the NSO process of the first stand-alone, storefront location in Brooklyn, NY.
- Led commissary operations ensuring mass production and safe distribution of proprietary sauces and proteins across 6 NYC locations, three days per week.
- Implemented staff training programs, enhancing team performance and operational efficiency.
General Manager
BK9 Modern Caribbean
09.2015 - 03.2021
- P&L Responsibility for full-service restaurant bar located near Barclays Center.
- Led compliance with DOH, FDNY, DOT and company's COVID19 response
- Built and maintained great vendor relationships resulting in solid and sustainable procurement for the restaurant.
- Created and built official social media accounts 14.6k active and local followers.
- Hosted and managed A-lister events and filmed TV shows with celebrities such as Gail King and Lizzo,
- Built relationships with key stakeholders to enhance customer satisfaction and loyalty programs.
Education
Master of Science - Management
University of Illinois At Urbana-Champaign
Champaign, IL05-2026
Skills
- English/Spanish/Turkish
- Word, Excel, PowerPoint, AI Techonology
- Food Handler's Certificate, 2016
Timeline
Multi-Unit General Manager
Pret A Manger
10.2024 - Current
General Manager
The Little Beet
07.2023 - 10.2024
Multi-Unit General Manager
Kotti Berliner Doner Kebab
03.2021 - 07.2023
General Manager
BK9 Modern Caribbean
09.2015 - 03.2021
Master of Science - Management
University of Illinois At Urbana-Champaign