Overview
Work History
Education
Skills
Timeline
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Ziwei Guo

Overview

7
7
years of professional experience

Work History

North America Regional Manager

ECMS EXPRESS
04.2023 - 12.2024
  • Negotiate and maintain relationship with Airlines and Trunking Companies for rates, space, and solutions (routes)
  • Create unique outbound schedule for each customer on a weekly bases
  • Plan alternative solutions for each Route/Customer for special situations like particular seasons and emergencies
  • Created system/template to help operation team to stack PMC and choose which carrier to use based on weight/volume and price
  • Work with key account every week to make sure performance percentage is within the range of our customer agreement
  • Finalize pricing to bid during quarterly RFQ
  • Create catalog(solutions + dynamic price) for sales team to get new customer with
  • Onboard new customers as project manager and plan the solution from end to end
  • Restructured the profit share model between regions and sales team
  • In charge of North America regions growth and profitability compared to other regions and make sure other regions don't take advantage of us
  • Interviewed every employee to draft a corporate ladder and determine the role/title of each worker along with their superiors and assign their backups
  • Designed a promotion and bonus system based on tenure, performance and amount of individual responsibilities
  • Created a chart for every team to fill out and send to me end of each week to measure their KPI

Project Manager

Apex Logistics
01.2021 - 05.2021
  • Coordinated project planning and execution with team members and team leads from various locations.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress on a biweekly basis.
  • Worked as UX designer to translate project requirements and business objectives into polished user interfaces.
  • Configured new systems and protocols according to company goals and employee preferences.
  • Suggested and implemented new additional functions to existing system once project was completed
  • Troubleshoot and implement new features from user feedback after each patch

Operations Manager

ECMS Express
07.2017 - 07.2018
  • Communicate with Vendors to book resources and services needed for daily operations
  • Keep track of shipments from the previous day to make sure everything is on time
  • Create documents needed for shipments like Airway bills and customs declaration forms
  • Know every step of the operation process from inbound to outbound
  • Communicate with customers about inquires for their order and getting additional information
  • Generated comprehensive reports regarding incidents, events, and important business matters.
  • Reduced spending by implementing more efficient ways to use vendors to minimize company spending.
  • Improved the efficiency of daily and future operations through better strategic and tactical planning.
  • Provide Last minute solutions for unforeseeable supply chain issues that occurs throughout the day.
  • Procure new vendors to open new opportunities and lower cost
  • Collaborated with IT and customer service to develop and enhance architecture in order to better track business KPIs for each customer their projects.
  • Directed planning, budgeting, vendor selection and quality assurance efforts for new clients.
  • Implement new clients into our warehouse management and information system to ensure smooth transition for each step of the supply chain.

Education

Bachelor of Science - Operations Management

NYU Stern School of Business
New York, NY
05-2022

Skills

  • Fluent in English and Mandarin
  • Project planning and development
  • Customer service
  • Quality assurance and control
  • Procurement and sales
  • User Interface (UI) design
  • Supply Chain Management
  • Distribution and Warehousing

Timeline

North America Regional Manager

ECMS EXPRESS
04.2023 - 12.2024

Project Manager

Apex Logistics
01.2021 - 05.2021

Operations Manager

ECMS Express
07.2017 - 07.2018

Bachelor of Science - Operations Management

NYU Stern School of Business

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Ziwei Guo