Ziwei Guo
Overview
7
7
years of professional experience
Work History
North America Regional Manager
ECMS EXPRESS
New York City
04.2023 - 12.2024
- Negotiate and maintain relationship with Airlines and Trunking Companies for rates, space, and solutions (routes)
- Create unique outbound schedule for each customer on a weekly bases
- Plan alternative solutions for each Route/Customer for special situations like particular seasons and emergencies
- Created system/template to help operation team to stack PMC and choose which carrier to use based on weight/volume and price
- Work with key account every week to make sure performance percentage is within the range of our customer agreement
- Finalize pricing to bid during quarterly RFQ
- Create catalog(solutions + dynamic price) for sales team to get new customer with
- Onboard new customers as project manager and plan the solution from end to end
- Restructured the profit share model between regions and sales team
- In charge of North America regions growth and profitability compared to other regions and make sure other regions don't take advantage of us
- Interviewed every employee to draft a corporate ladder and determine the role/title of each worker along with their superiors and assign their backups
- Designed a promotion and bonus system based on tenure, performance and amount of individual responsibilities
- Created a chart for every team to fill out and send to me end of each week to measure their KPI
Project Manager
Apex Logistics
Seattle, WA
01.2021 - 05.2021
- Coordinated project planning and execution with team members and team leads from various locations.
- Established criteria for each milestone within product roadmap as means to measure developmental progress on a biweekly basis.
- Worked as UX designer to translate project requirements and business objectives into polished user interfaces.
- Configured new systems and protocols according to company goals and employee preferences.
- Suggested and implemented new additional functions to existing system once project was completed
- Troubleshoot and implement new features from user feedback after each patch
Operations Manager
ECMS Express
City Of Industry, CA
07.2017 - 07.2018
- Communicate with Vendors to book resources and services needed for daily operations
- Keep track of shipments from the previous day to make sure everything is on time
- Create documents needed for shipments like Airway bills and customs declaration forms
- Know every step of the operation process from inbound to outbound
- Communicate with customers about inquires for their order and getting additional information
- Generated comprehensive reports regarding incidents, events, and important business matters.
- Reduced spending by implementing more efficient ways to use vendors to minimize company spending.
- Improved the efficiency of daily and future operations through better strategic and tactical planning.
- Provide Last minute solutions for unforeseeable supply chain issues that occurs throughout the day.
- Procure new vendors to open new opportunities and lower cost
- Collaborated with IT and customer service to develop and enhance architecture in order to better track business KPIs for each customer their projects.
- Directed planning, budgeting, vendor selection and quality assurance efforts for new clients.
- Implement new clients into our warehouse management and information system to ensure smooth transition for each step of the supply chain.
Education
Bachelor of Science - Operations Management
NYU Stern School of Business
New York, NY05-2022
Skills
- Fluent in English and Mandarin
- Project planning and development
- Customer service
- Quality assurance and control
- Procurement and sales
- User Interface (UI) design
- Supply Chain Management
- Distribution and Warehousing
Timeline
North America Regional Manager
ECMS EXPRESS
04.2023 - 12.2024
Project Manager
Apex Logistics
01.2021 - 05.2021
Operations Manager
ECMS Express
07.2017 - 07.2018
Bachelor of Science - Operations Management
NYU Stern School of Business