Summary
Overview
Work History
Education
Skills
Timeline
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Gurjit Singh

East Windsor,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

DSM-Firmenich
11.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information for 30+ clients.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Collaborated with team members to develop effective strategies for enhancing overall customer experience.
  • Managed high call volume, maintaining professional demeanor and ensuring timely resolution of issues.

Warehouse Associate

Amazon
10.2020 - 10.2022
  • Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Aided in optimizing warehouse layout for better space utilization and efficient material flow.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Property Management Assistant

Murphy's Property Management
04.2019 - 09.2020
  • Efficiently managed service requests, prioritizing tasks based on urgency and resource availability.
  • Maintained positive relationships with clients through clear communication and prompt responses to inquiries or concerns.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Promptly responded to tenant complaints and concerns for over 60 properties.

Education

Associate of Science - Mechanical Engineering

Mercer County Community College
Trenton, NJ

Associate of Science - Business And Managerial Economics

Mercer County Community College
Trenton, NJ

Skills

  • Client Account Management
  • Customer Needs Assessment
  • Order Processing
  • Logistics support
  • CRM software proficiency
  • Data Entry
  • Appointment Scheduling

Timeline

Customer Experience Associate

DSM-Firmenich
11.2022 - 07.2023

Warehouse Associate

Amazon
10.2020 - 10.2022

Property Management Assistant

Murphy's Property Management
04.2019 - 09.2020

Associate of Science - Mechanical Engineering

Mercer County Community College

Associate of Science - Business And Managerial Economics

Mercer County Community College

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Gurjit Singh