Gursimran Singh
Paramus,NJ
Summary
Using passion and drive, my goal is to build a positive work environment by incorporating fundamental values such as innovation, passion, and success by being a team player. Talent may win games, but teamwork wins championships. I have provided platinum-level support for more than 8 years, and enjoy collaborating to remediate problems at any level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technology Analyst
Latham & Watkins
New York, NY
11.2023 - Current
- Contributed and mentored a diverse team of analysts and specialists in high-pressure environments, supporting a culture of respect, innovation, and collaboration to achieve exceptional outcomes.
- Subject Matter Expert (SME) for various mobility configurations, deployments, and delivering comprehensive training sessions to elevate skills within the NY Technology office.
- Played a key role in supporting high-profile events, including a Partner Meeting, the DC AI Academy, and New Hire Orientations ranging from setup, onsite support, and breakdown.
- Provided expert support for critical software platforms, including Office 365 Suite, iManage 10, Intapp, Jabber, and VDI/Horizon, ensuring seamless operation and user satisfaction.
- Delivered exceptional white-glove support for VIP staff, managing directors, and top-billing attorneys, prioritizing their needs and enhancing their productivity through personalized assistance.
- Leveraged advanced tools such as Active Directory, SCCM, PeopleSoft, SSRS, SQL Server, CyberArk, Exchange Admin Center, Symprex, and PowerShell to effectively diagnose and resolve complex technical issues.
- Managed the integration of the BlackBerry Suite for mobile devices and facilitated a successful migration to Microsoft Intune, enhancing Mobile Device Management (MDM) capabilities all within project timelines.
Operations Supervisor
Weill Cornell Medicine
New York, NY
02.2023 - 07.2023
- Led high-performing teams in achieving and exceeding KPI/metrics targets, ensuring optimal alignment of performance with organizational objectives.
- Developed and maintained SLAs, consistently surpassing client expectations and guaranteeing timely issue resolutions.
- Transformed operational procedures, streamlining processes to significantly improve efficiency and turnaround time for both routine and high-stakes projects.
- Implemented standardized incident management procedures, combining
technical expertise with strategic thinking to minimize business disruptions. - Prioritized exceptional stakeholder experience by expediting remote and on-site stakeholder issues, swiftly resolving software and hardware inquiries.
- Fostered a collaborative work environment by conducting regular team meetings, coordinating with internal departments, and proactively addressing operational challenges.
- Facilitated onboarding for new team members, providing comprehensive training on company policies, procedures, and values to ensure seamless integration into the team.
- Combined technical acumen with strategic thinking to drive team cohesion, operational excellence, and alignment with organizational goals.
Service Desk Analyst
Bloomberg
New York, NY
12.2018 - 05.2023
- MacOS/Windows 10/Windows 11 Service/Maintenance/Troubleshooting
- Delivered local and remote Tier 1/2/3 IT hardware and software support for VIP executives and over 19,000 employees
- JAMF/SCCM utilization to deploy/maintain/configure workstations
- Managed user profiles, security access and shared file structures
- Authored and distributed training notes for hardware, software and network issues across Employee Support teams
- Documented solutions and troubleshooting steps concisely in the SDSK Ticketing System and alerted other team members of new service solutions.
- Prioritized incidents based upon its impact on business and escalated issues considered major threats.
Education
MBA - Management Information Systems
New Jersey Institute of Technology
Newark, NJBachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05.2016
Skills
- Windows 10/Windows 11/MacOS Support
- Active Directory, Azure, Microsoft Intune, CyberArk
- Microsoft Office 365 Technologies
- Dropbox, Google Drive and OneDrive Services
- Conference Room Administration via Zoom/Teams/WebEx
- iManage, Symprex, Exchange Admin Center, SCCM
- CUCM, Verizon & AT&T Portal Administration
- BlackBerry Suite MDM and SSO Administration
- Ticketing System Technologies
- IT Asset Management Systems
- HTML, CSS, PHP, SQL, Python
Certification
- Security Fundamentals, Microsoft - 2021
- 365 Certified: Fundamentals, Microsoft - 2021
- Mobility and Device Fundamentals, Microsoft - 2020
- Windows Operating System Fundamentals, Microsoft - 2020
Affiliations
- Rescue Technician, Paramus Rescue Squad (2021 - Present)
- Special Police Officer, Paramus Police Department (2022 - Present)
- Patrolman, Paramus Police Reserves (2021 - 2023)
Additional Information
- Modeling
- Bhangra Coach
- Running
- Cinematography & Photography
Languages
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Technology Analyst
Latham & Watkins
11.2023 - Current
Operations Supervisor
Weill Cornell Medicine
02.2023 - 07.2023
Service Desk Analyst
Bloomberg
12.2018 - 05.2023
MBA - Management Information Systems
New Jersey Institute of Technology
Bachelor of Science - Information Technology
New Jersey Institute of Technology
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