Gus Mendoza
Bell Gardens,CA
Summary
Proven track record at SoCalGas, enhancing customer satisfaction and operational efficiency through expert troubleshooting and repair of commercial equipment. Skilled in diagnostic testing and customer relationship management, I significantly reduced callbacks and improved service response times. Demonstrated ability to manage priorities under pressure, embodying flexibility and a strong mechanical aptitude.
Overview
26
26
years of professional experience
Work History
Commercial Service Technician
SoCalGas
03.2017 - Current
- Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
- Established strong client relationships with clear communication, timely responses, and professional service.
- Improved response times by effectively managing schedules and prioritizing service calls based on urgency and location.
- Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
- Proactively identified potential hazards during site visits for corrective action before they became problems.
- Implemented cost-saving measures in the sourcing of materials/parts without compromising quality or safety standards.
- Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
Energy Technician Residential
SoCalGas
12.2012 - 03.2017
- Conducted energy audits to identify energy-saving opportunities.
- Supported implementation of quality control procedures throughout all stages of project execution, resulting in fewer defects or deviations from accepted standards.
- Optimized system performance for reduced energy consumption through regular maintenance and calibration of equipment.
- Collaborated with engineers to design new technologies for reduced environmental impact and increased efficiency in power generation systems.
- Evaluated emerging trends in renewable energy technology, incorporating relevant advancements into company operations as appropriate.
Energy Technician Residential Apprentice
SoCalGas
10.2011 - 12.2012
Dispatch Specialist
SoCalGas
08.2007 - 12.2012
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
- Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
- Ensured compliance with federal regulations through diligent monitoring of driver hours-of-service logs and prompt resolution of any discrepancies.
- Enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
Administrative Clerk
SoCalGas
03.2007 - 08.2007
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Meter Reader
SoCalGas
07.1998 - 08.2006
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Education
East Los Angeles College
Monterey Park, CAMoorpark College
Moorpark, CACrescenta Valley High School
La Crescenta, CAFullerton College
Fullerton, CASkills
- Plumbing Repairs
- Diagnostic Testing
- Schematic Interpretation
- System Calibration
- Commercial Appliances
- Customer Service
- Troubleshooting ability
- Work with Minimal Supervision
- Attention to Detail
- Flexible and Adaptable
- Punctual and Reliable
- Problem and Issue Resolution
- Installation and Repair
- Troubleshooting skills
- Valid Driver's License
- Heavy Lifting
- Mechanical abilities
- Power tool proficiency
- Hand tool expertise
- Hand tool knowledge
- Diagnostics expertise
- Professional and Courteous
- Client Relationship Management
- Customer Relationship Management
- Analytical Thinking
- Documentation And Reporting
- Preventive Maintenance
- Safety Procedures Adherence
- Quality Assurance
- Equipment Troubleshooting
- Equipment Inspection
- Mechanical Aptitude
- Team Player
- Problem-Solving
- Listening Skills
- Leak Checks
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Troubleshooting components
- Electrical components understanding
- Thermostat Installation
- Performing maintenance
- Equipment Replacement
Timeline
Commercial Service Technician
SoCalGas
03.2017 - Current
Energy Technician Residential
SoCalGas
12.2012 - 03.2017
Energy Technician Residential Apprentice
SoCalGas
10.2011 - 12.2012
Dispatch Specialist
SoCalGas
08.2007 - 12.2012
Administrative Clerk
SoCalGas
03.2007 - 08.2007
Meter Reader
SoCalGas
07.1998 - 08.2006
East Los Angeles College
Moorpark College
Crescenta Valley High School
Fullerton College
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