Gus Throckmorton
Winston-Salem,NC
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and team member service standards to boost productivity and exceed company goals. Dedicated to improving customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bulk Grocery Manager
Earthfare
09.2022 - 06.2024
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
Customer Service Lead
Earthfare
08.2021 - 08.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Accurately accounted for cash deposits from all tills and safe.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Cashier
Harris Teeter
03.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - History | Minor in Business Administration
Appalachian State University
Boone, NC05.2024
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer Service Management
- Teamwork and Collaboration
- Staff training/development
- Inventory Control
- Budget Control
- Records Organization and Management
Certification
Certified in Microsoft Word, Powerpoint, Excel, and Outlook
Timeline
Bulk Grocery Manager
Earthfare
09.2022 - 06.2024
Customer Service Lead
Earthfare
08.2021 - 08.2022
Cashier
Harris Teeter
03.2019 - 08.2021
Bachelor of Arts - History | Minor in Business Administration
Appalachian State University