GUSTAVO CASTRO
MIAMI
Summary
Proven leader and skilled bartender with extensive experience , adept in drink preparation and customer service. Excelled in enhancing customer satisfaction and expanding market share through strategic efforts. Known for strong multitasking abilities and a team player attitude, consistently ensuring high-quality service delivery and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Bartender
Lombardis Conga Bar
08.2020 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
Manager
Breville Bar
04.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Assistant Manager
Brewville Bar
03.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bar Manager/Head Bartender
Fonda La Chismosa
07.2016 - 03.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Sugar Factory Miami
03.2016 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Lic Comunicacion Social -
Universidad Católica Andres Bello
Venezuela06-2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Alcohol awareness
- Drink preparation
- Issue resolution
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Bartender
Lombardis Conga Bar
08.2020 - 12.2024
Manager
Breville Bar
04.2019 - 03.2020
Assistant Manager
Brewville Bar
03.2017 - 04.2019
Bar Manager/Head Bartender
Fonda La Chismosa
07.2016 - 03.2017
Bartender
Sugar Factory Miami
03.2016 - 07.2016
Lic Comunicacion Social -
Universidad Católica Andres Bello
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