Gustavo Covarrubias
Madera,CA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales growth at Cellular Sells. Leveraged interpersonal communication skills and product knowledge to expand customer base and exceed sales quotas. Demonstrated leadership at Walmart Inc., fostering team development and operational efficiency. Skilled in customer relationship building and proficient in multi-tasking, consistently achieving and surpassing company objectives.
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Representative
Cellular Sells
12.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Overnight Lead Supervisor
Walmart Inc.
03.2014 - 12.2021
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Goodwill Inc
11.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Retail Coverage Merchandiser
Acosta Sales & Marketing
04.2015 - 12.2018
- Optimized product placement by analyzing sales data, trends, and customer preferences to inform merchandising decisions.
- Increased sales by diligently restocking shelves with high-demand products in a timely manner.
- Promoted cross-departmental collaborations within stores to ensure cohesive merchandising strategies aligned with overall store goals.
- Contributed to increased sales volume by actively participating in seasonal resets and planogram updates as needed.
- Conducted regular store audits to assess compliance with company standards and identify areas for improvement.
- Kept abreast of industry trends and competitor strategies to inform merchandising decisions and maintain a competitive edge.
Maintenance
Elm Tree Apartments
03.2013 - 04.2015
- Performed routine maintenance on vehicles.
- Assisted in implementation and maintenance of planograms.
- Documented maintenance and repairs performed on equipment.
- Optimized network performance through regular monitoring, maintenance, and upgrades.
Education
High School Diploma -
Mountain Vista High
1901 Clinton St 06-2010
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Multi-Tasking strength
- Excellent people skills
- Reliable and Punctual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Cellular Sells
12.2021 - Current
Assistant Manager
Goodwill Inc
11.2018 - 03.2020
Retail Coverage Merchandiser
Acosta Sales & Marketing
04.2015 - 12.2018
Overnight Lead Supervisor
Walmart Inc.
03.2014 - 12.2021
Maintenance
Elm Tree Apartments
03.2013 - 04.2015
High School Diploma -
Mountain Vista High
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