Gustavo Flores
Fort Worth
Summary
Resourceful Lead Field Service Engineer known for high productivity and efficient task completion. Specialize in diagnostic troubleshooting, preventative maintenance, and system integration to ensure optimal equipment performance. Excel in communication, leadership, and problem-solving, using these soft skills to effectively manage time and coordinate team efforts for successful project outcomes.
Overview
11
11
years of professional experience
9
9
Certification
Work History
Lead Field Service Engineer
GComm LLC
Ft Worth
02.2024 - Current
- Installed and maintained communication systems at client sites.
- Diagnosed and resolved technical issues in field service operations.
- Provided training and support to junior engineers on equipment usage.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Created detailed documentation including schematics, diagrams, drawings and instructions related to system upgrades or modifications.
- Assisted with training new field service engineers in the diagnosis and repair of customer equipment.
- Provided technical support to customers via telephone, email and on-site visits.
- Coordinated with vendors to obtain replacement parts as needed.
- Prepared reports summarizing service activities performed at customer sites.
- Supervised technicians in the field ensuring work was completed efficiently and safely according to company standards.
- Provided on-site services, installed new systems and escalated customer complaints.
Field Engineer and QC
M2 Fleet Communications
Granbury
03.2014 - 02.2024
- Installed and configured communication systems for various fleet vehicles.
- Conducted site surveys to assess installation requirements and environmental factors.
- Collaborated with clients to understand their specific communication needs and preferences.
- Trained team members on new technologies and installation procedures effectively.
- Ensured compliance with safety standards during all installation processes and operations.
- Installed and configured network hardware, software, and cabling for customers.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
Skills
- System installation
- Equipment maintenance
- Field service management
- Safety compliance
- Site assessment
- Problem solving
- Effective communication
- Team training
- Supervision skills
- Field operations
- Performance testing
Certification
- Michelin Connect Fleet
- Motive
- Powerfleet Mix Telematics
- GPS Insight
- Samsara
- Verizon Connect
- PCT
- Geotab
- Netradyne
Timeline
Lead Field Service Engineer
GComm LLC
02.2024 - Current
Field Engineer and QC
M2 Fleet Communications
03.2014 - 02.2024
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