Gustavo Hernandez
Customer Service
Manteca,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service Manager
Valley RV And Boat Storage
03.2018 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained a clean and organized work environment at all times
Courtesy Clerk
Safeway
07.2017 - 03.2018
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained a clean store at all times
Produce Manager
Grocery Outlet
04.2016 - 03.2017
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Maintained produce area and kept produce storage area clean and sanitary.
- Priced produce to achieve margin and sales goals.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Education
Bachelor of Science - Visual Communication Design
San Francisco State University
San Francisco, CA 05.2001 -
Associate of Arts - Interdisciplinary Studies
Skyline College
San Bruno 05.2001 -
Skills
Technical Support
Timeline
Customer Service Manager
Valley RV And Boat Storage
03.2018 - Current
Courtesy Clerk
Safeway
07.2017 - 03.2018
Produce Manager
Grocery Outlet
04.2016 - 03.2017
Bachelor of Science - Visual Communication Design
San Francisco State University
05.2001 -
Associate of Arts - Interdisciplinary Studies
Skyline College
05.2001 -
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