Gustavo Leon
Fort Worth,TX
Summary
Driven server and server trainer with a proven track record at Olive Garden, enhancing sales through upselling and guest engagement. Excelled in hospitality service expertise and language fluency, fostering warm customer relationships and resolving complaints efficiently. Trained new staff, ensuring high standards of customer satisfaction and compliance with health and safety protocols.
Overview
7
7
years of professional experience
Work History
Server
Mi Cocina Restaurants
08.2021 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
Server/ Server Trainer
Olive Garden
07.2017 - 08.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Education
Castleberry High School
Fort Worth, TX07.2006
Skills
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Language translation
- Cross-cultural communication
- Client Support
- Language Fluency
- Relationship Building
Languages
Spanish, English
Native or Bilingual
Timeline
Server
Mi Cocina Restaurants
08.2021 - Current
Server/ Server Trainer
Olive Garden
07.2017 - 08.2021
Castleberry High School
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