Gustavo Matos
Summary
Dynamic Xactimate Estimator and Billing Specialist at Platino 305 Restoration, adept at cost analysis and contract negotiation. Achieved a 35% increase in project efficiency through effective team collaboration and training. Bilingual communicator with a keen attention to detail, committed to delivering exceptional customer service and driving successful project outcomes.
Overview
9
9
years of professional experience
Work History
Xactimate Estimator & Billing Specialist
Platino 305 Restoration
Miami, FL
11.2025 - 06.2026
- Maintained documentation of mitigation processes and incident reports.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Analyzed project specifications to determine accurate cost estimates.
- Managed customer accounts and ensured accurate invoice generation.
- Developed mitigation plans for risk assessment and emergency response scenarios.
- Collaborated with insurance adjusters to facilitate claims processing.
Information Coordinator
Prime Restoration
Miami, FL
09.2024 - 10.2025
- Successful Project Coordination: Coordinated over 60 mitigation projects simultaneously, ensuring all were completed on time and within budget, resulting in a 35% increase in overall project efficiency.
- Reporting and Documentation: Developed reports and documentation to communicate project outcomes, regulatory compliance, and data findings to stakeholders clearly.
- Data Visualization: Created visual representations of data trends and project outcomes using Odoo and Excel, improving stakeholder comprehension of project metrics.
- Assisted team members with training resources to enhance project execution.: Supported team members with training and resources, facilitating improved project execution.
Travel Agent
TalentMovers
Miami, FL
08.2022 - 12.2023
- Delivered exceptional customer service, enhancing customer satisfaction and driving annual sales growth of 30%.
- Maintained a 95% customer satisfaction rate through proactive communication and problem-solving.
- Coordinated bookings for flights, hotels, and car rentals, securing competitive rates through vendor negotiations.
- Developed detailed travel itineraries encompassing flights, accommodations, transportation, and activities to ensure seamless travel experiences.
- Advanced Excel Functions: Proficient in using functions like Data Import and Export, Conditional Formatting, Pivot Tables.
Server
O Sole Mio Restaurant
Lima, Peru
03.2021 - 02.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Resolved customer inquiries and issues promptly, enhancing overall dining experience.
- Trained new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed money transactions accurately, ensuring compliance with cash handling procedures.
- Prepared dining area for next customers by cleaning tables and chairs efficiently.
- Inspected food quality and presentation prior to serving customers to ensure satisfaction.
Restaurant Team Member
El Vaso Giganton
Lima, Peru
02.2019 - 01.2021
- Customer Service: Delivered exceptional service to guests, addressing inquiries and resolving issues to create memorable dining experiences.
- Order Management: Took and processed customer orders accurately, ensuring timely delivery and meeting customer specifications.
- Customer Satisfaction: Achieved a 95% customer satisfaction rating based on feedback surveys, contributing to repeat business and positive reviews.
- Training Impact: Trained and onboarded 6 new team members, fostering collaboration and improving team dynamics.
- Time Management: Efficiency in organizing tasks and priorities to meet established deadlines.
- Inventory Management: Expert in controlling and organizing merchandise inventory to ensure product availability.
Pizza Maker
Pa Las Pizzitas
Maracay, Aragua
03.2017 - 07.2018
- Prepared pizza doughs from fresh ingredients using traditional techniques to enhance flavor and texture.
- Managed ingredient inventory to ensure freshness and quality, supporting high standards in pizza preparation.
- Operated kitchen equipment, maintaining optimal cooking temperatures and times to achieve consistent quality.
- Trained new staff on pizza-making techniques and operational procedures.
- Collaborated with team members to maintain a clean and organized kitchen environment.
Education
General Education -
Unidad Educativa Calicantina
Maracay, Venezuela08-2017
Skills
- Xactimate software
- Estimating techniques
- Billing procedures
- Cost analysis
- Contract negotiation
- Attention to detail
- Problem solving
- Customer service
- Team collaboration
- Team training
- SMART goals
- Bilingual communication
Languages
English
Professional
Spanish
Full Professional
Timeline
Xactimate Estimator & Billing Specialist
Platino 305 Restoration
11.2025 - 06.2026
Information Coordinator
Prime Restoration
09.2024 - 10.2025
Travel Agent
TalentMovers
08.2022 - 12.2023
Server
O Sole Mio Restaurant
03.2021 - 02.2022
Restaurant Team Member
El Vaso Giganton
02.2019 - 01.2021
Pizza Maker
Pa Las Pizzitas
03.2017 - 07.2018
General Education -
Unidad Educativa Calicantina