Gustavo Morillo
Passaic,NJ
Summary
Results-driven professional with a proven history of delivering high-quality work and enhancing customer satisfaction. Recognized for strong communication and teamwork skills, with a commitment to achieving company objectives and providing exceptional service. Experienced in manual labor and equipment operation, maintaining an organized workspace while adhering to safety protocols. Eager to contribute positively within a dynamic team environment.
Overview
26
26
years of professional experience
Work History
Manager
Ritecheck Cashing
The Bronx, N.Y.
02.2006 - Current
- Executed comprehensive opening, closing, and shift change duties daily to uphold operational standards.
- Reviewed customer input data to formulate plans for better service offerings.
- Offered insight and leadership to assist newly hired staff in learning company protocols.
- Stayed calm and professional during high-stress events.
- Delivered targeted employee training to enhance versatility and maintain effective role coverage.
- Monitored team progress while consistently offering guidance to boost results.
- Guaranteed exceptional service through the enforcement of customer care policies and effective problem resolution.
- Acknowledged for consistently exceptional customer service performance.
Courier
Paramount Courier
Mahattan, NY
06.1999 - 01.2006
- Executed compliance measures for federal regulations on handling dangerous substances.
- Handled clearing of transactions upon product arrival.
- Accurately logged pickups and drop-offs.
- Executed efficient package deliveries within specified routes and timeframes.
- Collected biological samples from regional clinics for laboratory testing.
- Secured necessary payments and signatures for a range of delivery types.
- Managed loading and unloading of cargo from trucks, vans, and containers.
Education
High School Diploma -
Chelsea Vocational High School
New York, NY06-1998
Skills
- Customer relationship management
- Regulatory compliance
- Employee training
- Performance monitoring
- Customer support
- Team leadership
- Problem solving
- Effective communication
- Stress management
- Conflict resolution
- Data analysis
- Cash management
- Know your customer
- Vendor management
- Financial management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Ritecheck Cashing
02.2006 - Current
Courier
Paramount Courier
06.1999 - 01.2006
High School Diploma -
Chelsea Vocational High School
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