GUSTAVO OLIVEIRA
Buford,GA
Summary
Dedicated Infrastructure Architect with over two decades of expertise with a proven track record in delivering exceptional customer experiences through strategic planning, efficient system improvements, proactive monitoring, and effective incident resolution. Skilled in both operational execution and advisory roles for new systems and tools, ensuring seamless integration and optimal functionality. Possesses a forward-thinking mindset, leveraging comprehensive knowledge of current technologies to anticipate future needs and enhance system performance. Adept at fostering business enablement through meticulous technical administration, adept troubleshooting abilities, clear communication, and meticulous documentation practices.
Senior, System Administrator, Systems Engineer, Infrastructure Architect, Active Directory Engineer, Head, Lead, Windows, MCSE, MCSA, MCITP, MCTS, MPC, NSE, MCT,
Overview
19
19
years of professional experience
1
1
Certification
Work History
Infrastructure Solution Architect (Head)
AX4B Enterprise Solutions
Rio de Janeiro, RJ
01.2017 - Current
- Plan and execute improvement projects to enhance system efficiency and reliability.
- Monitor system performance, identify issues proactively, and resolve incidents promptly to minimize downtime.
- Provide consultation and expertise for the implementation of new systems and tools, ensuring alignment with business objectives.
- Maintain in-depth knowledge of existing systems while keeping abreast of emerging technologies and industry trends.
- Operate with a focus on business enablement, ensuring systems support and enhance organizational goals.
- Demonstrate strong technical administration skills in configuring, maintaining, and optimizing systems.
- Utilize effective troubleshooting methodologies to address complex technical issues promptly and effectively.
- Communicate technical concepts clearly and concisely to stakeholders at all levels, fostering collaborative relationships.
- Document system configurations, processes, and procedures comprehensively to ensure knowledge sharing and continuity.
- Managed the overall IT infrastructure, focusing on core tools primarily hosted in the AWS cloud environment. Oversaw the configuration, deployment, and ongoing support to ensure optimal performance and reliability.
- Ensured continuous high availability and performance of IT infrastructure components through proactive monitoring, capacity planning, and implementation of robust disaster recovery measures.
- Collaborated closely with various teams, including development, operations, and security, to address infrastructure requirements and provide timely support for business operations.
- Led infrastructure projects from inception to completion, including upgrades and migrations. Coordinated project timelines, resources, and milestones to achieve seamless implementation and minimal disruption.
- Demonstrated a self-learner mindset by continuously aligning individual skills with team and Customer Success goals. Actively engaged in relevant communities to share expertise, contribute to intellectual property (IP) creation, prioritize IP reuse, and learn from peers to accelerate customers' transformation journeys.
Infrastructure Solution Architect
Extreme Digital Solutions
Rio de Janeiro
08.2016 - 06.2017
- Managed day-to-day operations and provided support for critical applications and systems, including Microsoft Exchange servers, Microsoft Outlook, DNS, Active Directory, and other Unified Communications (UC) applications deployed by the team.
- Acted as top-tier support for email and Active Directory issues, working closely with end users to resolve complex technical issues and ensure seamless functionality.
- Collaborated with vendors to support and optimize the email and Active Directory systems, ensuring alignment with business needs and service level agreements.
- Monitored service desk queues and promptly responded to issues or service requests related to UC services. Created and resolved problem tickets, focusing on addressing chronic service issues to minimize impact on operations.
- Participated in after-business-hours operational maintenance activities and deployments, ensuring minimal disruption to business operations during critical system updates or changes.
- Planned and deployed solutions, documented procedures, and coordinated systems software and hardware activities. Collaborated effectively with local and remote team members and clients to ensure successful implementation and ongoing support.
- Worked closely with other service teams such as Networking, Server, Desktop, and Applications teams to troubleshoot and resolve service problems affecting UC services, fostering a collaborative approach to problem-solving.
- Designed, developed, and delivered software engineering solutions tailored to meet the stringent requirements of O365 government clouds, ensuring security and compliance.
- Owned deployment processes, ensuring the availability, reliability, and performance of sovereign environments. Managed customer escalation targets to maintain service excellence.
- Proactively identified and mitigated issues by designing, testing, and implementing software-based solutions, thereby enhancing system stability and performance.
- Collaborated closely with Project Manager to translate customer, business, and technical requirements into architectural designs and feature releases, ensuring alignment with strategic objectives.
- Led efforts to drive efficiencies through software improvements and root cause analysis, enhancing service delivery, maturity, and scalability of cloud solutions.
- Embodied organizational culture and values, fostering a collaborative and inclusive work environment focused on integrity, innovation, and customer-centricity.
Infrastructure Solution Architect
Allen Technology
Rio de Janeiro
03.2010 - 11.2015
- Utilized expertise in M365 Enterprise Services (Modern Work - Exchange Online, SharePoint Online, Azure AD, Endpoint Management Security & Compliance, to drive positive Customer Satisfaction and establish trusted advisor relationships with customers and partners. Actively listened to customer needs and challenges, respectfully challenging to achieve optimal outcomes.
- Enforced adherence to security policies and procedures across all IT infrastructure components. Implemented measures to mitigate risks, conducted regular audits, and ensured compliance with industry regulations.
- Managed vendor relationships and service contracts related to IT infrastructure. Negotiated contracts, monitored service level agreements (SLAs), and ensured vendors met agreed-upon deliverables and standards.
- Developed and implemented IT infrastructure policies and procedures to standardize operations, enhance efficiency, and ensure alignment with organizational goals and industry best practices.
- Provided valuable feedback and insights from customers and partners to relevant Microsoft teams, including Product Groups, to facilitate continuous improvement of Microsoft services and products.
- Developed opportunities to enhance Customer Success business results by collaborating with technical decision-makers, ensuring they understood the value proposition of Microsoft M365. Facilitated customer investment in Microsoft technology to achieve measurable business outcomes.
- Identified and resolved issues blocking the go-live of customer success projects, leveraging deep knowledge of M365 services or Teams, Phone, and voice services. Led technical discussions with customers to maximize the value of their Microsoft investments, adhering to Microsoft best practices and policies.
Datacenter Technical Leader
TIVIT
Rio De Janeiro, RJ
04.2005 - 03.2010
- Designed, configured, installed, and maintained current Windows infrastructure encompassing Microsoft Office, Active Directory, Exchange servers, SQL clusters, File servers, Print servers, and various application servers.
- Designed, configured, installed, and maintained corporate end-user protection infrastructure and communication systems to ensure security and availability.
- Documented and implemented policies and procedures related to hardware and software acquisition, use, support, security, and backup for all systems.
- Established and maintained network users, user environments, directories, and security across all operating system environments.
- Maintained the integrity and security of servers and systems by configuring systems, applying patches, and updates to ensure compliance with network security policies.
- Installed new servers and rebuilt existing servers in VMWare environment to optimize performance and resource utilization.
- Monitored system performance, verified hardware and server resource availability, and conducted daily backup operations. Tested system data recovery periodically to ensure data integrity.
- Provided Tier III support per request, resolving issues promptly to minimize downtime and ensure continuity of operations.
- Provided on-call support after hours as necessary to address critical incidents and maintain system availability.
Education
Bachelor of Science in Information Technology - Computer and Information Sciences
Estacio De Sa
Rio de Janeiro03.2012
Accounting Science - Associate -
Thales de Milleto
12.1999
Project Management (PMI) - Associate -
Dinsmore Associates
Skills
- Windows Server
- Active Directory Domain Services, AD, ADDS
- Microsoft Entra ID, Azure AD
- Microsoft 365, Office 365
- Microsoft Exchange
- Microsoft Azure
- System Center Configuration Manager, SCCM
- Network Management
- Switches, Fortiswitch
- Firewalls, Fortigate, OPNsense, Opensense
- Hyper-V
- VMware, ESXI
- Network Load Balancing, NLB
- Domain Name System, DNS
- Dynamic Host Configuration Protocol,HCP
- File Replication System, FRS
- Distributed File System, DFS
- Lightweight Directory Services, AD LDS
- Active Directory Certificate Services, AD CS
- File Systems, FS
- Certification Authority, CA
- Internet Information Service, IIS
- Network-attached Storage, NAS
- Disaster Recovery, DR, DRP
- Endpoint Security, Endpoint Protection, EPS
- Scripting, PS, PowerShell
- Automation, Terraform
- Project Management, PMI
- Governance, ITIL
- Veeam Backup, VBR
- AWS
- Security information and event management, Whazuh, SIEM
- Reverse Proxy, Nginx
- Apache, Web Services
- Docker, Containers
- Distributed Files System Replication, DFSR
- Distributed File Systems Namespace, DFSN
- Secure Sockets Layer, SSL
- Virtual Private Network, VPN
- Internet Protocol Security, IPsec
- Group Policy Object, GPO
- New Technology File System, NTFS
- Resilient File System, ReFS
- Failover Clustering
- Multi Path IO, MPIO
- Internet Small Computer System Interface, ISCSI
- Fibre Channel, FC
- Transmission Control Protocol/Internet Protocol, TCP/IP
- Share Point
- Cyber Security
- Troubleshooting
- High Availability
- Linux
Certification
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Solutions Expert: Productivity (Office 365) (MCSE)
- Microsoft Certified Solutions Expert: Messaging (Microsoft Exchange Server) (MCSE)
- Microsoft Certified IT Professional: Enterprise Messaging Administrator on Exchange (MCITP)
- Microsoft Certified IT Professional: Server Administrator on Windows Server Microsoft (MCITP)
- Microsoft Certified Solutions Associate: Microsoft Exchange (MCSA)
- Microsoft Certified Solutions Associate: Windows Server (MCSA)
- Microsoft Certified Technology Specialist: Microsoft Exchange Server, Configuration (MCTS)
- Microsoft Certified Technology Specialist: Windows Server Network Infrastructure, Configuration (MCTS)
- Microsoft Certified Technology Specialist: Windows Server Active Directory, Configuration (MCTS)
- Microsoft Microsoft Certified Professional + Internet (IIS) (MCP+i)
- ISC2 Certified in Cyber Security
- Fortinet NSE 1: Network Security Associate
- Fortinet NSE 2: Network Security Associate
- Fortinet NSE 3: Network Security Associate
- ESET Technical Certified Dynamic Threat Defense
- ESET Technical Certified Mail Security
- ESET Technical Certified Support Analyst
- ESET Technical Certified Protect Configuration
- ESET Technical Certified File Security
- ESET Technical Certified Protect Cloud
- ESET Technical Certified Protect Deployment
- VSE APTARE IT Analytics
- VSE+ APTARE IT Analytics
- VSE+ Veritas Backup Exec 21
Otherdata
- My practical experience and specialized knowledge have been recognized to the extent that I have been invited to teach in the MBA program at UFRJ (Federal University of Rio de Janeiro), one of Brazil's most prestigious institutions. This highlights not only the quality of my over 20 years of experience in the IT field but also the increasing appreciation for practical skills and applied knowledge in higher education. Being associated with a faculty that includes professionals holding the highest academic titles is a significant recognition of my expertise and contributions to the field. Faculty of the institution: http://www.nce.ufrj.br/mot_cn/corpotecnico.asp
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Infrastructure Solution Architect (Head)
AX4B Enterprise Solutions
01.2017 - Current
Infrastructure Solution Architect
Extreme Digital Solutions
08.2016 - 06.2017
Infrastructure Solution Architect
Allen Technology
03.2010 - 11.2015
Datacenter Technical Leader
TIVIT
04.2005 - 03.2010
Bachelor of Science in Information Technology - Computer and Information Sciences
Estacio De Sa
Accounting Science - Associate -
Thales de Milleto
Project Management (PMI) - Associate -
Dinsmore Associates
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