Summary
Work History
Education
Skills
Accomplishments
Languages
Interests
Extracurricular activities
Timeline
Generic

Gustavo Oropeza

Thornton,CO

Summary

A Customer Service Representative with proven skills in resolving complaints and processing claims efficiently. Known for strong attention to detail and effective communication, driving customer satisfaction and loyalty.

Offering a positive attitude and genuine interest in helping others, ready for any kind of customer-focused environment. I bring the ability to quickly learn products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

College student-athlete who is energetic and disciplined, thriving in competitive environments with a passion for teamwork. Possesses a deep understanding of strategic planning. Committed to contributing to team success

Work History

Customer Service Representative

A Citywide Insurance Agency
Denver, CO
05.2025 - 08.2025
  • Assisted customers with policy inquiries and claims processing
  • Resolved customer complaints efficiently to enhance satisfaction
  • Provided accurate information regarding insurance products and services
  • Utilized CRM software to track customer interactions and follow-ups
  • Took monthly payments for clients in cash and credit cards
  • Address changes on files

Education

Bachelor of Arts - Digital Arts

Southwestern College
Winfield, KS
05-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Paperwork processing
  • Filing
  • Flexible with time
  • Efficient
  • Organized
  • Independent
  • Dependable

Accomplishments

  • Graduated - Horizon High School
  • Accepted into College - Southwestern College

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Graphic Design
  • Volunteering
  • Music
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Gym Workouts
  • Team Sports
  • Playing Sports - (any)
  • Swimming
  • Strategy Games
  • Fashion and Style

Extracurricular activities

  • Southwestern College Baseball Team
  • Fishing tournaments
  • Denver Stars Baseball Club Team

Timeline

Customer Service Representative

A Citywide Insurance Agency
05.2025 - 08.2025

Bachelor of Arts - Digital Arts

Southwestern College
Gustavo Oropeza