Gustavo Perez
Houston
Summary
Passionate leader aiming to build, lead, and coach a team towards success. Contributes over 10 years of luxury management experience, and a drive to excel in client experience, to generate sales growth. Actively seeking to apply my well-rounded skillset towards a new endeavor.
Overview
12
12
years of professional experience
Work History
Store Director
GUCCI
The Woodlands
02.2022 - Current
- Managed the GUCCI handbag and RTW boutiques located in Saks Fifth Avenue, driving significant sales growth and client loyalty.
- Executed business strategies that align with company priorities and values. I coached client advisors to generate strong KPIs, including a +37% increase in appointment business, and a +14% rise in UPT in 2024.
- Helped open a new store in The Woodlands, TX within 10 months of working for the brand. Later, I was promoted to store director in March 2025.
- Collaborated with the merchandising team to secure a strong product assortment that resonated with the local client base. Enhanced our exotic handbag offerings and secured the #4 ranking in NORAM for exotics sell-through, added men's and women's RTW, and customization service offerings.
- Delivered performance touch bases with the store team and client advisors to optimize performance and curate strategies.
- I coached two client advisors to attain GG Club status and facilitated attendance for top clients at Milan fashion shows.
Assistant Store Manager
COACH : TAPESTRY, INC.
Houston
10.2018 - 02.2022
- Responsible for managing the Coach boutique in Memorial City, TX, ranked #2 in the region, with an annual volume of $3.1 million.
- Executed business strategies and enforced service excellence, which generated sales growth of +17% in 2019 and +26% in 2021.
- Maintained a strong rapport with the store team to ensure sales productivity, floor supervision, and personal contribution standards are achieved and maintained.
- Selected to serve as a 'Coach influencer,' I helped curate a series of posts that were featured on the official Coach Instagram, marketing emails, and Coach.com as part of the 'Omni' business initiative.
- I traveled to assist other stores in the district with merchandising support, trunk show execution, and hosted training workshops.
- Selected out of many candidates to travel to receive specialized training from the Coach Corporate team in NYC in 2019 (product customization, luxury selling rituals, and client experience modules).
Area Shop Manager
MICHAEL KORS RETAIL INC.
The Woodlands
11.2015 - 10.2018
- Responsible for overseeing the Michael Kors shop-in-shops inside Macy's and Dillard's locations.
- Achieve sales goals through strategic planning and strong partnerships with department store staff in each department (Handbags, Footwear, Ready-to-Wear, and Men's).
- Model the way for associates to wardrobe clients from head to toe by utilizing Michael Kors' service strategies and cross-selling techniques.
- Track sales, metrics, and business needs to identify successes and opportunities. Report performance reviews to corporate leaders and retail partners (Dillard's, Macy's) on a weekly, monthly, and seasonal basis.
- Recognized for having the #1 Dillard's RTW business and the #3 Macy's handbag business in the Houston market. $7.3 million annual volume in the overseen territory.
- I was one of five shop managers in the company selected for the Area Shop Manager pilot role. After successfully managing four locations, the role was approved and rolled out company wide.
Counter Sales Specialist
LVMH FRAGRANCE BRANDS
Houston
10.2013 - 11.2015
- Served as a sales representative for the LVMH umbrella of brands: Givenchy, Fendi, and Kenzo, in the fragrance departments of Macy's and Neiman Marcus locations.
- Provided clients with product knowledge, and helped raise brand awareness to increase sell-through.
- Executed product launches and events during promotional periods, which helped the brand thrive in a competitive department.
Education
Associate's of Arts Degree -
Lonestar College System
Kingwood, TX05.2015
Skills
- Multi-unit/store management
- Exceptional customer service and clienteling skills
- Strong written and verbal communication skills in both, English and Spanish
- Event execution and oversight
- Talent development: coaching and mentoring
- Recruiting, interviewing, and onboarding
- OPS: shipment processing, inventory management, and LP compliance
- Payroll/HR
- Visual Merchandising
- Microsoft Word/ Excel / PowerPoint
- MobileXstore POS systems
Timeline
Store Director
GUCCI
02.2022 - Current
Assistant Store Manager
COACH : TAPESTRY, INC.
10.2018 - 02.2022
Area Shop Manager
MICHAEL KORS RETAIL INC.
11.2015 - 10.2018
Counter Sales Specialist
LVMH FRAGRANCE BRANDS
10.2013 - 11.2015
Associate's of Arts Degree -
Lonestar College System