Gustavo Perez
The Bronx,NY
Summary
I am currently 20 year old student hungry and eager to be something in life and get all the job experiences that come in my journey.All though people look at me as much older person,even myself because my work ethic,responsibilities,speaking,goals.I come from undocumented immigrant parents who been through sacrifices to give me better future,to almost loosing my hardworking father at age 15.I am passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals and have a maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Montro Protection
Worker Name:Gustavo Perez
11.2023 - Current
- Consistently adhered to established company policies and local liquor laws, ensuring responsible service of alcohol at all times.
- Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
- Assisted in inventory management, tracking stock levels to ensure adequate supplies were available for seamless nightly operations.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
- Proactively monitored patron behavior for signs of intoxication or disorderly conduct, intervening as necessary to maintain a safe environment for all guests.
- Helped management plan and serve bar menu exceeding customer expectations.
- Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
- Managed cash transactions accurately, balancing the register at the end of each shift with minimal discrepancies.
Allied Universal Security For Banks
Worker Name:Gustavo Perez
06.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.Helps "Bank Employees" to translate in spanish.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Assisted customers with banking needs and inquiries.
CWSP Security and Private Investigation
Supervisor's Name: Gustavo Perez
03.2023 - 01.2024
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
- Evaluated staffing needs and coordinated schedules for optimal coverage across all shifts.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised a team of security officers, fostering professional development and consistent performance improvements.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of [Number] security personnel during shift.
Supermarket Cashier
Worker Name: Gustavo Perez
06.2019 - 10.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured pricing accuracy for customers'' purchases by routinely verifying database updates prior to ringing up items at the register.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Operated cash register to accurately process and record customer payments.
- Resolved customer complaints and concerns in a professional manner, ensuring repeat business from satisfied customers.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Bachelor of Science - Business Management
Baruch College of The City University of New York
Lexington, NY07.2027
High School Diploma -
High School For Law Advocacy And Community Justice
122 Amsterdam Ave,New York,NY 100232022
Skills
- Staff Training
- Money handling abilities
- Call center experience
- Understanding Customer Needs
- Reading Comprehension
- Product Knowledge
- Product and service solutions
- Critical Thinking
- Follow-up skills
- Client Service
- Fluent in [Spanish]
- Fluent in [English]
- Supervision and leadership
Languages
English
Full Professional
Additional Information
Fluent also in spanish.I can also speak a little bit of french.
Timeline
Montro Protection
Worker Name:Gustavo Perez
11.2023 - Current
Allied Universal Security For Banks
Worker Name:Gustavo Perez
06.2023 - Current
CWSP Security and Private Investigation
Supervisor's Name: Gustavo Perez
03.2023 - 01.2024
Supermarket Cashier
Worker Name: Gustavo Perez
06.2019 - 10.2021
Bachelor of Science - Business Management
Baruch College of The City University of New York
High School Diploma -
High School For Law Advocacy And Community Justice
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