Gustavo Rivera
Selma,North Carolina
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Gerber Collision
12.2021 - 02.2024
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Formulated policies and procedures to streamline operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Gerber Collision
03.2020 - 12.2021
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Formulated policies and procedures to streamline operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Estimator
Gerber Collision
05.2007 - 12.2021
- Supported sales team in generating leads through networking events and fostering relationships within the industry community.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Dunkirk Senior High School
Dunkirk, NY05.2001
Skills
- Change Management
- Data Analysis
- Account Management
- Goal Setting
- Staff hiring
- Facility Management
- Staff Management
- Relationship Building
- Inventory Management
- Staff Training
- Financial Planning
- Training Management
- Sound Judgment
Timeline
General Manager
Gerber Collision
12.2021 - 02.2024
General Manager
Gerber Collision
03.2020 - 12.2021
Estimator
Gerber Collision
05.2007 - 12.2021
High School Diploma -
Dunkirk Senior High School
Similar Profiles
Kayana SnyderKayana Snyder
Customer Service Representative at Gerber Collision & GlassCustomer Service Representative at Gerber Collision & Glass
Shawn BurnsShawn Burns
Central Parts Coordinator at Gerber CollisionCentral Parts Coordinator at Gerber Collision
Christine ShipmanChristine Shipman
Estimator at Gerber Collision & GlassEstimator at Gerber Collision & Glass
Kirsten DuckettKirsten Duckett
Porter at Gerber CollisionPorter at Gerber Collision
Onica MambeuOnica Mambeu
On Board Ship Mentor at Carnival Cruise LineOn Board Ship Mentor at Carnival Cruise Line