GUSTAVO SOTO
Cicero,IL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
Berwyn, Illinois
03.2024 - Current
- Promoted from Parts Specialist to Night Manager / Assistant Store Manager based on strong performance and reliability in a fast-paced retail environment.
- Oversee nightly store operations, supervising staff, coordinating workflow, and maintaining high standards of customer service and operational efficiency.
- Support both commercial and retail customers, resolving issues quickly while ensuring accurate order fulfillment and strong customer relationships.
- Assisted with labor management, logistics, and inventory control, ensuring accurate real-time inventory records.
- Provide hands-on technical service including battery installations and wiper blade replacements while assisting customers with parts selection.
- Act as second-in-command, supporting the Store Manager with team leadership, problem-solving, and daily operational decisions.
- Conducted training sessions for new employees on product knowledge and customer service techniques to enhance team effectiveness. on products and customer service standards.
- Addressed customer complaints to ensure satisfaction and maintain positive relationships. from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Cashier / Cook
Novi's Beef
Berwyn, IL
09.2022 - 01.2024
- Delivered efficient and friendly customer service in a high-volume restaurant environment.
- Managed cash register and drive-thru transactions while maintaining order accuracy and fast service times.
- Assisted kitchen staff with food preparation while maintaining sanitation and food safety standards.
- Demonstrated strong multitasking and communication skills while working under pressure.
- Processed customer transactions efficiently and accurately at a busy restaurant.
- Prepared a variety of menu items following established recipes and safety protocols.
- Maintained cleanliness and organization in cooking and serving areas throughout shifts.
- Monitored stock levels, restocked supplies to ensure smooth kitchen operations.
- Trained new staff on cash handling procedures and cooking techniques effectively.
- Checked completed orders for correct quantity and quality.
Warehouse Picker
Schultz Supply
Cicero, IL
09.2021 - 12.2021
- Picked and prepared orders for commercial clients, ensuring accuracy and timely fulfillment.
- Operated an electric pallet jack to safely move inventory within the warehouse.
- Worked independently to meet daily productivity targets in a fast-paced distribution environment.
Education
Associate Degree - Law Enforcement
Morton College
High School Diploma -
J. Sterling Morton East High School
Skills
- Inventory management
- Customer relationship management
- Staff scheduling
- Parts ordering
- Cash handling
- Team leadership
- Effective communication
- Conflict resolution
- Workflow coordination
- Goals and performance
- Consultative sales
- Multitasking
- Team management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Assistant Store Manager
O'Reilly Auto Parts
03.2024 - Current
Cashier / Cook
Novi's Beef
09.2022 - 01.2024
Warehouse Picker
Schultz Supply
09.2021 - 12.2021
Associate Degree - Law Enforcement
Morton College
High School Diploma -
J. Sterling Morton East High School