Gustavo Sotolongo Pons
Miami Dade,Florida
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
Work History
Sales Manager
La Casa Del Habano Conde De Villanueva
2021.06 - 2023.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to expain sales opportunities.
Reception Manager
Conde De Villanueva-Valencia-El Comendador Hotel
2017.01 - 2023.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
BBA - Automated Steering Systems
Polytechnic Institute of Lviv
Lviv, Ukrania07.1991
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Client Relationship Management
- Direct Sales
- Order Management
- B to B sales
- Market Research
- Systems and software expertise
Languages
Russian
Elementary
English
Elementary
Spanish
Native or Bilingual
Timeline
Sales Manager
La Casa Del Habano Conde De Villanueva
2021.06 - 2023.09
Reception Manager
Conde De Villanueva-Valencia-El Comendador Hotel
2017.01 - 2023.09
BBA - Automated Steering Systems
Polytechnic Institute of Lviv
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