Reliable professional with experience in membership services and lifeguarding. Skilled in multitasking and team collaboration, consistently promoting a safe atmosphere and enhancing member satisfaction through exceptional customer service.
Work History
Lifeguard
1 Year 2 Months
VillaSport Athletic Club And Spa | 05.2025 - Current
Monitored aquatic facilities to ensure the safety of members and guests by enforcing pool rules and responding promptly to emergencies. Conducted routine safety inspections, maintained a clean and secure pool environment, and administered first aid and CPR when necessary. Provided exceptional customer service by assisting members, answering questions, and promoting a safe, welcoming atmosphere. Collaborated with team members to support daily operations and ensure compliance with all health and safety standards.
Membership Services Associate
11 Months
VillaSport Athletic Club And Spa | 08.2025 - Current
I assisted prospective members by explaining membership options, providing the guest with an ambassador to conduct club tours, and guiding them through the enrollment process. I managed membership accounts, processed applications and updates accurately, and delivered exceptional customer service by addressing questions and resolving concerns. I also collaborated with cross-functional teams to ensure a seamless, welcoming experience that promoted member satisfaction and retention.