Fernando Gutierrez
Roseville,CA
Summary
Dynamic Surveillance Investigator with a proven track record at Allied Universal Security, skilled in evidence gathering and mobile surveillance. Adept at analyzing video footage to identify suspicious behavior, while demonstrating strong written communication and adaptability. Committed to supporting investigations and enhancing client satisfaction through meticulous reporting and collaboration with law enforcement.
Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Bilingual Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Surveillance Investigator
Allied Universal Security
11.2025 - Current
- Conducted surveillance operations to monitor activities and gather evidence for investigations.
- Utilized advanced surveillance technology and equipment to document incidents accurately.
- Analyzed video footage to identify suspicious behavior and report findings promptly.
- Collaborated with law enforcement to support criminal investigations and provide testimonies as needed.
- Conducted mobile and stationary surveillance on subjects of Workers Comp investigations.
- Documented detailed reports of investigative findings, ensuring accurate representation of facts for clients or legal proceedings.
Shift Leader
Roll-Em Up Taquitos
01.2024 - 09.2024
- Supervised team operations to ensure efficient service and product quality.
- Trained new staff on food preparation techniques and safety protocols.
- Managed inventory levels, placing orders for supplies as needed.
- Monitored cooking processes to maintain health and safety standards.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Front End Associate
Lowes Home Improvment
05.2023 - 08.2023
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained organized and well-stocked sales floor to ensure optimal product availability for customers.
- Collaborated with team members to execute promotional displays, driving customer engagement and sales.
- Utilized point-of-sale systems to process transactions efficiently, ensuring accuracy in cash handling.
- Responded promptly to customer inquiries and resolved issues, fostering a positive store environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
Day Porter
Brilliant General Maintenance
03.2021 - 03.2022
- Maintained cleanliness and organization in assigned areas, ensuring a pleasant environment for clients and staff.
- Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
- Operated cleaning equipment safely and efficiently, adhering to safety protocols and guidelines.
- Assisted with setup and breakdown for events, supporting smooth operations during high-traffic periods.
- Developed familiarity with cleaning products and techniques, contributing to effective maintenance strategies.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA12-2025
Associate of Science - Criminal Justice
West Valley College
Saratoga, CA05-2023
High School Diploma -
Santa Teresa High School
San Jose06-2020
Skills
- Evidence gathering
- Accident reconstruction
- Evidence handling
- Interviewing skills
- Stationary surveillance
- Mobile surveillance
- Social media monitoring
- Quick learner
- Adaptability
- Written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surveillance Investigator
Allied Universal Security
11.2025 - Current
Shift Leader
Roll-Em Up Taquitos
01.2024 - 09.2024
Front End Associate
Lowes Home Improvment
05.2023 - 08.2023
Day Porter
Brilliant General Maintenance
03.2021 - 03.2022
Bachelor of Science - Criminal Justice
California State University, Sacramento
Associate of Science - Criminal Justice
West Valley College
High School Diploma -
Santa Teresa High School