Guy Fox
Madison,OH
Summary
Results-driven program manager specializing in project coordination, demand forecasting, and inventory management. Proven track record of enhancing post-sale revenue through effective supply chain strategies and cross-functional collaboration. Strong foundation in inventory control and customer service, with a focus on driving successful project outcomes and maintaining excellent client relationships. Expertise in optimizing supply chain processes and developing innovative strategies to adapt to dynamic market conditions.
Overview
35
35
years of professional experience
Work History
Refurbished Equipment Program Manager
Xerox Corporation
Cleveland, Ohio
12.2023 - 02.2026
- Reallocated Xerox returned assets to fulfill sales demand and increase post-sale revenue.
- Collaborated with sales to create accurate forecasts aligning supply with demand.
- Coordinated cross-functional teams to execute projects effectively.
Post Sale Revenue Specialist
Xerox Corporation
Cleveland, Ohio
10.2018 - 12.2023
- Managed customer inquiries on billing and payment processes, ensuring clarity and resolution.
- Processed invoices, ensuring timely delivery to clients and maintaining strong client relationships.
- Facilitated use of refurbished equipment by field sales, resulting in increased new business opportunities.
Service Marketing Manager
Xerox Corporation
Cleveland, Ohio
05.2005 - 10.2018
- Recognized as top performer, receiving eight President's Club awards.
- Ranked number one in the country for six years, and exceeded targets by over 100% every year.
- Conducted market trend analyses to develop targeted marketing strategies aligned with customer needs.
- Executed integrated marketing campaigns in collaboration with cross-functional teams to boost brand awareness.
- Revitalized Northeast United States sales territory, recovering significant post-sale annuity streams.
- Focused on client retention strategies to maintain relationships with key revenue clients.
Senior Service Technician
Xerox Corporation
Cleveland, Ohio
10.1990 - 05.2005
- Diagnosed and repaired complex printer and copier malfunctions, enhancing customer satisfaction through timely resolutions.
- Provided technical support to customers via phone and onsite visits, ensuring minimal downtime and effective problem-solving.
- Trained junior technicians in repair techniques and customer service skills, fostering a knowledgeable team capable of delivering high-quality service.
Education
High School Diploma -
Mentor High School
Mentor, OH01-1982
Some College (No Degree) - Basic Computers And Information Technology
Control Data Institute
Independence, OHSkills
- Supply chain management
- Inventory control
- Demand forecasting
- Product lifecycle oversight
- Customer relationship management
- Project coordination
- Cross-functional collaboration
Timeline
Refurbished Equipment Program Manager
Xerox Corporation
12.2023 - 02.2026
Post Sale Revenue Specialist
Xerox Corporation
10.2018 - 12.2023
Service Marketing Manager
Xerox Corporation
05.2005 - 10.2018
Senior Service Technician
Xerox Corporation
10.1990 - 05.2005
High School Diploma -
Mentor High School
Some College (No Degree) - Basic Computers And Information Technology
Control Data Institute