Guy J Goodman-Ratner
New Albany,OH
Summary
Experienced Customer Success Manager dedicated to enhancing client relationships and driving product adoption. Proven track record of improving client satisfaction through effective communication, seamless onboarding, and a client-first approach. Strong cross-departmental communication skills and adept at finding creative solutions to meet clients' needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Confidential
09.2024 - Current
- Drove sales revenue up with upwards of 85% retention
- Achieved above 90% client satisfaction, with minimal churn
- Interacted with over 200 clients daily
- Responded to client enquiries effectively and proactively resolved concerns
- Conducted numerous additional duties, including event organization and generation of performance metrics
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Business Development Manager
Zap Group
12.2022 - 09.2024
- Oversaw a book of 200 clients representing over 50% of all B2B interactions and revenue
- Enhanced customer satisfaction through timely and professional communication
- Boosted product adoption and oversaw integration strategies for Shopify and WordPress users, bringing in thousands of products into the company's online marketplace
- Coordinated and oversaw the implementation of technical solutions, boosting both site performance and product engagement
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Technical Writer
Atera
01.2021 - 11.2022
- Created and improved over 30 knowledge-based articles, driving product adoption
- Analyzed KBA adoption to formulate strategies for improving reach and effectiveness
- Edited and proofread technical documents for accuracy and consistency.
- Developed online tutorials and web-based training materials for software products.
- Developed detailed technical documents and user guides for technical products.
- Organized material to research and complete writing tasks.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Education
No Degree - Full Stack Web Development
John Bryce Technical College
Haifa01.2021
Bachelor of Arts - History and Archeology
University of Haifa
Haifa06.2013
Skills
- Business development
- Customer onboarding
- Proficient in Monday, Zendesk and Excel
- Effective communication
- Sales
- Relationship building
- Presentation skills
- Problem resolution
- Revenue and growth
- Inter-organizational coordination
- Stakeholder management
- CRM software
Certification
Full stack web development, John Bryce Technical College, Haifa, 01/01/21
Languages
German
Limited Working
Hebrew
Native or Bilingual
Timeline
Account Manager
Confidential
09.2024 - Current
Business Development Manager
Zap Group
12.2022 - 09.2024
Technical Writer
Atera
01.2021 - 11.2022
Full stack web development, John Bryce Technical College, Haifa, 01/01/21
No Degree - Full Stack Web Development
John Bryce Technical College
Bachelor of Arts - History and Archeology
University of Haifa
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