GUY J. GOULET
STATESVILLE,NC
Summary
Dynamic customer service professional with experience at GEICO, skilled in conflict resolution and customer retention. Proven ability to enhance service standards and effectively handle escalated issues. Adept at payment processing and data entry, consistently delivering attentive service while maintaining a focus on quality and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service
Regal Automotive
Lakeland, FL
01.2017 - 01.2020
- Greeted customers and provided friendly customer service.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Contributed ideas towards improving customer service standards.
- Handled escalated customer service issues as needed.
- Followed company policies regarding customer service standards.
Customer Service
GEICO
Lakeland, FL
01.2007 - 01.2013
- High volume call center
- Developed vital customer service skills such as: mediation, de-escalation, customer retention, active listening.
- Daily tasks included processing of payments, reissuing policies, coverage counseling.
Education
BA - Industrial Relations/Business Administration
University of South Florida
Tampa01.1971
Skills
- Attentive customer service
- Attention to detail
- Basic Computer Skills
- Customer retention
- Data entry
- Payment processing
- Conflict resolution
- Call center operations
- Problem solving
- Communication skills
- Time management
- Adaptability
Accomplishments
U.S Military Army Reservist 1971-1977
References
References available upon request.
Timeline
Customer Service
Regal Automotive
01.2017 - 01.2020
Customer Service
GEICO
01.2007 - 01.2013
BA - Industrial Relations/Business Administration
University of South Florida
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