Melissa Guzman Mendez
Bronx,New York
Summary
Experienced with preventive case planning, focusing on family support and crisis intervention. Utilizes tailored plans and thorough documentation to ensure comprehensive care and stability. Strong understanding of collaborative teamwork and adaptability to meet dynamic needs.
Overview
10
10
years of professional experience
Work History
Preventive Case Planner
Northside Center For Child Development
01.2022 - Current
- Boosted client success by coordinating closely with a multidisciplinary team of social workers, therapists, educators, and medical professionals.
- Maintained accurate records of client interactions, progress notes, assessment results, referrals made/received to ensure continuity of care across multiple service providers.
- Reduced risk factors for child maltreatment by providing intensive case management services to families in need.
- Bolstered client self-sufficiency by connecting families to community-based services such as employment training programs, childcare subsidies, and financial assistance programs.
- Prevented family crises by identifying potential risks early on through careful observation during home visits along with input from other service providers involved in the case.
Cashier
Richard's Fruit and Vegetables
07.2014 - 07.2020
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash, credit, or EBT
- Answer customer questions about products, and helped looking for items
- Stocked grocery shelves, and priced items
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Assisted in inventory management, contributing to a well-stocked and visually appealing store.
- Handled returns and exchanges efficiently, adhering to store policies while maintaining a focus on customer satisfaction.
- Assisted customers with locating items within the store, enhancing their overall shopping experience.
- Processed various forms of payment accurately, including cash, credit cards, EBT.
- Stocked, tagged and displayed merchandise as required.
Intern Counselor
P.s. 130 The Parkside School (Upper School)
01.2019 - 05.2019
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate.
- Used HeartMath Emwave Pc, to promote awareness, practicing restorative justice by using mediation, and practice the use or meditation to help calm children.
- Assisted in workshops and seminars to educate students, and teachers on relevant topics in field.
- Regularly met with enrolled students to confirm success and identify problem areas.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
Manhattan, NY05.2019
Skills
- Internet Research
- Microsoft Office
- Microsoft Excel
- HeartMath Emwave Pc
- PROMIS
- Connections systems
- Maintaining confidentiality
- Individualized Service Planning
- Family engagement
- Active Listening
- Effective Communication
- Family Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Preventive Case Planner
Northside Center For Child Development
01.2022 - Current
Intern Counselor
P.s. 130 The Parkside School (Upper School)
01.2019 - 05.2019
Cashier
Richard's Fruit and Vegetables
07.2014 - 07.2020
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
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