Glenys Vargas
Orlando
Summary
Hardworking employee with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Professional with strong background in law enforcement and public safety. Experienced in conflict resolution, crisis management, and maintaining public order. Skilled in team collaboration, communication, and adapting to changing situations. Known for integrity, reliability, and results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Peace Officer
The New York Racing Association, Inc.
Jamaica, NY
08.2018 - 02.2026
- Utilized company vehicle to conduct regular patrols and promptly address emergencies within company premises.
- Monitored and enforced order in specific zones on racing days to facilitate smooth event execution.
- Monitored compliance with laws and regulations to maintain public safety and secure property.
- Managed emergency response efforts and addressed disturbances to maintain public order.
- Maintained an organized memo book to ensure accurate tracking of daily assignments and reliefs.
- Perform Sergeant duties for the summer meet and as needed throughout the year
- Enforced local and state laws to promote public safety and community trust.
- Conducted thorough investigations of incidents, gathering evidence and compiling detailed reports.
- Led crisis intervention efforts, employing de-escalation techniques in high-stress situations.
- Enhanced public safety by conducting regular patrols and responding to emergency calls in a timely manner.
Bilingual Paraprofessional
New York City Department of Education
New York, NY
09.2016 - 06.2018
- Facilitated a positive learning environment by supervising students in classrooms, hallways, cafeteria, gymnasium, and during field trips.
- Coordinated efforts to prepare engaging lesson materials and visually appealing bulletin board displays.
- Engaged with teachers and parents to address and support the unique requirements of bilingual students.
- Conducted targeted group activities aimed at improving fluency among English language learners.
- Delivered targeted instruction to individuals and small groups to support educational development.
- Facilitated bilingual communication between educators and students to enhance understanding and engagement.
- Supported classroom instruction by providing tailored assistance to students with diverse learning needs.
- Collaborated with teachers to implement individualized education plans (IEPs) for students requiring additional support.
- Developed and maintained positive relationships with families, fostering a supportive learning environment.
- Assisted in the administration of assessments, ensuring accuracy and adherence to educational standards.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
Identification Clerk
The New York Racing Association, Inc.
Jamaica, NY
04.2013 - 09.2016
- Conducted thorough review of documentation and validated gaming commission license to ensure compliance before badge issuance.
- Recorded and verified issuance of badges daily, maintaining compliance with organizational standards.
- Systematically updated and preserved individual files for each employee to enhance data integrity and accessibility.
- Oversaw badge renewal operations to maintain access control and enhance organizational safety.
- Developed standard operating procedures to streamline workflow and reduce errors in documentation.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Sales Manager
International Shoppes
JFK Airport, Jamaica, NY
01.2008 - 07.2009
- Manage visual merchandising, maintaining standards and elevating customer experience
- Remain calm and professional under complicated circumstances and effectively diffused tense situations
- Monitor inventory, cash, and payroll processes to keep locations running smoothly
Education
GED -
Queens E.O.C.
Jamaica, NY11-2004
Skills
- Customer service
- Bilingual
- Problem Resolution
- Decision making
- Public safety
- Patrol procedures
- Witness interviewing
- Time management
- Excellent communication
- Crowd management
- Case report writing
- Officer training
Certification
- Certified Peace Officer, New York Racing Ass. - 08/2018-02/2026
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Peace Officer
The New York Racing Association, Inc.
08.2018 - 02.2026
Bilingual Paraprofessional
New York City Department of Education
09.2016 - 06.2018
Identification Clerk
The New York Racing Association, Inc.
04.2013 - 09.2016
Sales Manager
International Shoppes
01.2008 - 07.2009
GED -
Queens E.O.C.