Gvantsa Okruadze
Tbilisi Georgia
Summary
- Experienced professional with a diverse background in game presenting, customer support, and logistics coordination. Proven ability to engage and entertain audiences, resolve customer inquiries efficiently, and manage logistics remotely. Adept at maintaining high standards of service and ensuring smooth operations across various roles. Known for strong communication skills, attention to detail, and a commitment to delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Dispatcher
United Victory LLC
Philadelphia, PA
02.2024 - Current
- As a Remote Dispatching Specialist for a car hauling company, I coordinated the scheduling and routing of vehicle transports. My responsibilities included communicating with drivers, clients, and logistics teams, tracking shipments, resolving any transport issues, ensuring timely deliveries, and maintaining accurate records of all dispatch activities.
Support Specialist
Uber Eats
Bensalem, PA
12.2022 - 10.2023
- As a Support Specialist for Uber Eats, I handled customer inquiries and resolved issues related to orders, deliveries, and account management. My responsibilities included providing prompt and accurate assistance via chat, email, and phone, troubleshooting technical problems, coordinating with delivery partners and restaurants, and ensuring a high level of customer satisfaction.
Game Presenter
Evolution Gaming
Tilisi Georgia
03.2021 - 04.2022
- As a Game Presenter at Evolution Gaming, I hosted and dealt live casino games, including blackjack, roulette, and poker, ensuring an engaging and seamless experience for players. My duties included managing game flow, interacting with players through live chat, maintaining a professional and entertaining demeanor on camera, and adhering to gaming regulations and company standards. I also ensured the integrity of the game by accurately handling cards, chips, and other gaming equipment.
Manager's Assistant
Money Rate
Georgia Tilisi
09.2020 - 03.2021
- Assist in managing client relationships, addressing inquiries, and resolving issues promptly to ensure satisfaction. Olso I was responsible to Support in supervising and training staff members, delegating tasks, and ensuring team productivity and cohesion
Education
Bachelor of Tourism Studies -
University of Georgia
Tbilisi Georgia Skills
- Database Management
- Dispatch Coordination
- Work Order Management
- Customer Relations
- Paperwork Processing
- Team Work Scheduling
- Excellent Communication
Languages
English
Professional
Georgian
Professional
Affiliations
- 2019 I joined the AIESEC exchange program in Italy to participate in an international volunteering program supporting the Sustainable Development Goals of the United Nations.
- In 2020, I attended the UN Ensemble in Berlin for two weeks with the company Leaders Of Tomorrow.
- In 2022, I obtained a J-1 Visa to participate in the Au Pair exchange program in the United States of America for two years.
Timeline
Dispatcher
United Victory LLC
02.2024 - Current
Support Specialist
Uber Eats
12.2022 - 10.2023
Game Presenter
Evolution Gaming
03.2021 - 04.2022
Manager's Assistant
Money Rate
09.2020 - 03.2021
Bachelor of Tourism Studies -
University of Georgia
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