Gwaine Jeffries
Shelbyville,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Slot Attendant
Horseshoe Casino
04.2022 - 10.2023
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Set up new loyalty memberships and updated existing accounts.
EVS Manager
Horseshoe Casino
11.2021 - 04.2022
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Abode by and enforced department policies and procedures.
- Covered extra shifts during employee absences.
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
EVS Deep Cleaner
Horseshoe Casino
08.2021 - 11.2021
- Operated custodial equipment such as carpet cleaners, carpet extractors, steamers, floor polishers and buffers.
- Answered calls for housekeeping problems such as spills and broken glasses.
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Provided assistance to other staff members with cleaning of difficult areas.
Instacart Shopper
Instacart
03.2020 - 07.2021
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
Freight Handler, Receiving
Merit Logistics
04.2019 - 03.2020
- Unloaded trailers and broke down pallet to the correct dimensions
- Inspected freight for any damage or faults prior to and after unloading.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Verified and noted count and condition of cargo received.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Interacted with drivers about their loads.
Delivery Driver
DoorDash
03.2018 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Warehouse Worker
Interstate Warehouse Inc
07.2015 - 03.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Security Officer
Indiana Grand Casino
01.2012 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked alongside other departments to comply with casino security standards
Inventory Management Specialist
Walmart
06.2011 - 01.2012
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Performed data entry and completed proper paperwork.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Used pallet jacks to move inventory.
Crew Trainer
McDonald's Restaurant
12.2010 - 06.2011
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Provided coaching and mentoring to employees.
Education
Accounting
Indiana State University
Terre Haute, INHigh School Diploma -
Triton Central High School
Fairland, IN05.2007
Skills
- Accurate Money Handling
- Customer Service
- Equipment Maintenance
- Slot Machine Troubleshooting
- Shipment Inspection
- Loading and Unloading
- Warehouse Safety
- Pallet Jack Safety
Timeline
Slot Attendant
Horseshoe Casino
04.2022 - 10.2023
EVS Manager
Horseshoe Casino
11.2021 - 04.2022
EVS Deep Cleaner
Horseshoe Casino
08.2021 - 11.2021
Instacart Shopper
Instacart
03.2020 - 07.2021
Freight Handler, Receiving
Merit Logistics
04.2019 - 03.2020
Delivery Driver
DoorDash
03.2018 - 03.2019
Warehouse Worker
Interstate Warehouse Inc
07.2015 - 03.2018
Security Officer
Indiana Grand Casino
01.2012 - 06.2015
Inventory Management Specialist
Walmart
06.2011 - 01.2012
Crew Trainer
McDonald's Restaurant
12.2010 - 06.2011
Accounting
Indiana State University
High School Diploma -
Triton Central High School
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