Gweendaly Pearson
Manning,SC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Sumter Podiatry
03.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Phlebotomist
McLeod Cardiology
03.2018 - 01.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomy Technician
Colonial Healthcare
08.2015 - 02.2018
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
CSR
SYKES Kingstree
06.2008 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Education
Phlebotomist -
Central Carolina Technical College
Sumter, SC05.2017
High School Diploma -
Scotts Branch High School
Summerton, SC06.2007
Skills
- Telephone Etiquette
- BLS Certified
- Staff Leadership
- Reactions Awareness
- Insurance Claims
Timeline
Medical Receptionist
Sumter Podiatry
03.2021 - Current
Phlebotomist
McLeod Cardiology
03.2018 - 01.2021
Phlebotomy Technician
Colonial Healthcare
08.2015 - 02.2018
CSR
SYKES Kingstree
06.2008 - 11.2015
Phlebotomist -
Central Carolina Technical College
High School Diploma -
Scotts Branch High School
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