Gwen Dannenberg
Charleston,SC
Summary
Hardworking FOH employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Great ability to work well under pressure, easily adaptable, and rapid learner. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty. Demonstrates genuine hospitality to establish memorable experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Embassy Suites by Hilton
Rockford, IL
08.2023 - 12.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Banquet Server/Barista/Bartender/Host
Hotel Metro- Marriott Autograph Collection
Milwaukee, WI
09.2022 - 08.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Created signs and displays to advertise store products or events.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Hostess/Takeaway
Outback Steakhouse
Rockford, IL
10.2020 - 08.2022
- Provided excellent customer service by addressing customer needs promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
Hostess/Takeaway
Salamone's North
Rockford, IL
05.2018 - 04.2019
- Managed guest expectations by relaying hours, wait times, and seating arrangements.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Education
Associate of Arts - Graphic Design
Rock Valley College
Rockford, IL05-2025
Some College (No Degree) - Art Therapy
University of Wisconsin - Milwaukee
Milwaukee, WI12-2023
High School Diploma -
Boylan Catholic High School
Rockford, IL05-2021
Skills
- POS System
- Customer Service
- Cash Handling
- Conflict Resolution
- Attention to Detail
- Banquet Coordination
- Suggestive Selling
Certification
- Food Handlers Certificate 2023
Timeline
Server
Embassy Suites by Hilton
08.2023 - 12.2023
Server/Banquet Server/Barista/Bartender/Host
Hotel Metro- Marriott Autograph Collection
09.2022 - 08.2023
Hostess/Takeaway
Outback Steakhouse
10.2020 - 08.2022
Hostess/Takeaway
Salamone's North
05.2018 - 04.2019
Associate of Arts - Graphic Design
Rock Valley College
Some College (No Degree) - Art Therapy
University of Wisconsin - Milwaukee
High School Diploma -
Boylan Catholic High School
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