Gwen Henderson
Baltimore,MD
Summary
Over 22 years of extensive experience in directing, overseeing and carrying out the full range of human resources administration. Conduct job analyses to develop appropriate vacancy announcements, interview candidates and place in appropriate positions where performance is key. Work closely with other federal agency staff (OPM, GSA, DOJ, DOT, TSA, and others) as a federal contractor. Oversee the maintenance of employee files and maintain strict confidentiality of employee information, as required by the Privacy Act. Authorized to work in the US for any employer Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
HR Officer
Courts
Baltimore, MD
01.2014 - Current
- Oversee the work of clerical and paraprofessional personnel, conduct job analyses, prepare justifications and recommend position classifications, provide expertise in the development of HR policies and procedures, oversee the Employee Relations program, conduct investigations into employee grievances, counsel employees and senior leaders on employee issues, conduct research and provide testimony during Civil Service hearings, investigate unemployment claims, maintain HR records and files, supervise personnel functions and programs
Director of Operations
Aspen of DC, Inc
Washington, DC
01.2007 - 01.2014
- Carry out supervisory duties, manage recruitment and staffing team, provide guidance on HR policies and procedures, project manager for government and commercial contracts, liaison between company and federal clients, conduct research and compile information for HR issues, develop and deliver presentations, process contracts, work closely with hiring managers, develop positive rapport with coworkers and clients, develop and interpret HR policies and processes, prepare reports and proposals, maintain confidentiality of documents, act as CEO in absence
Government Contracts Manager
The Aspen Group, Inc
Silver Spring, MD
01.2006 - 01.2007
- Administer and monitor federal contracts, resolve issues to ensure compliance, create tracking system for budget control
Northeast Region Area Manager
The Aspen Group, Inc
Silver Spring, MD
01.2005 - 01.2006
Sr. Medical Office Coordinator
Johns Hopkins University
Lutherville, MD
01.2003 - 01.2005
- Interpret Johns Hopkins Managed Care contracts, conduct scheduling for cancer patients, utilize billing and validation systems
Senior Patient Service Coordinator
Johns Hopkins University
Lutherville, MD
01.1999 - 01.2003
- Interpret Johns Hopkins Managed Care contracts, conduct scheduling for cancer patients, utilize billing and validation systems
Branch Manager
Aspen Personnel Services
Towson, MD
01.1993 - 01.1999
- Manage Human Resources Office, conduct interviews and verify references, attend mediations, supervise personnel specialists and staffing associates, plan work and set goals, develop marketing strategies, monitor contracts, provide customer service
Import/Export Customs Operations Manager
The House of Seagram
Relay, MD
01.1988 - 01.1993
- Direct and oversee daily activity of employees, manage budget and inventory, act as liaison between export countries and government agencies, handle multiple duties in a fast-paced environment, maintain confidential files, conduct training
Education
BS in Business Administration -
Morgan State University
Baltimore, MD05.1982
Skills
- Microsoft (10 years)
- Excel (10 years)
- Project Management (10 years)
- Powerpoint (10 years)
- Account Management (10 years)
- Strategic Planning (10 years)
- Sales (10 years)
- Staffing (10 years)
- Training (10 years)
- Time Management (10 years)
- Team Building (10 years)
- Team Player (10 years)
- Access
- Access (5 years)
- Business Development (10 years)
- Budgeting (10 years)
- Business Analysis (10 years)
- Billing (10 years)
- Customer Service (10 years)
- Communication (10 years)
- Management (10 years)
- Ms Word (10 years)
- MS Office (10 years)
- Marketing (10 years)
- Medical Terminology (5 years)
- Recruiting (10 years)
- Risk Management (10 years)
- Relationship Management (10 years)
- Quality Assurance (10 years)
- Quality Control (10 years)
- Forecasting (10 years)
- Data Analysis (10 years)
- Detail Oriented (10 years)
- Database Management (5 years)
- Employee Relations (10 years)
- Human Resources Management
- Human Resources
- HR Sourcing
- Employee Orientation
- Quality Management
- Change Management
- Clinical Trials
- Managed Care
- Outside Sales
- Product Development
- SAP
- Financial Management
- Lean
- Research
Certification
- Johns Hopkins University Supervisory Program
- Human Resource Information System-HRIS
Additional Information
AREAS OF EXPERTISE PROJECT MANAGEMENT Managed and supervised daily operations of branch personnel staff, staffing pool associates, clients and vendor activities Utilized Total Quality Management (TQM) concepts in support of organizational goals in relation to customer service of clients and personnel Coordinated Human Resources concerns including recruiting, screening, interviewing, verifying references, employee hiring, terminating, training and mediations Managed Human Resources concerns including payroll, benefits, salary ranges, classifications, employee pay rates and client bill rates. Conducted performance appraisals, merit reviews and outlined potential employee development for future employees Acted as a liaison between corporate management and corporate lawyers in EEOC cases and represented company in compensation hearings and DEED hearings Prepared qualification reports for submission of Bids for Proposals, Cost Proposals and RFQ's Contract Administration of various types of subcontracts, IDIQ, T&M, FFP, and GSA Schedule Participated in proposal meetings, projecting costing and estimating Reviewed and processed Subcontractor monthly invoices and monthly, quarterly reports Monitored subcontractor spending and project funding, project burn rates, project management workbooks Authored and presented presentations to Board of Directors, Human Resources Administrators, Procurement and Government officials regarding company's mission, operation's procedures and capabilities statement Implemented executive level status for client development and contract renewals in the absence of the CEO Authored, developed and conducted Operators Training Programs for departmental labor and nonunion employees Facilitated monthly Safety & Training programs for labor employees consistent with plant GMP and OSHA/MOSHA standards, ATF and EPA Coordinated data for clinical trial patients with Melanoma and Cutaneous Diseases for NIH/NIC Knowledgeable in the areas of Johns Hopkins Managed Care contracts, Oncology Pro-Fee billing, OCIS, Charge Capture and Validation systems Managed daily staffing operations profit centers ranging from $2.5M to $14.8M in 35 states in the US EMPLOYEE RELATIONS Conducted training sessions covering specific areas of needs to include but not limited to new employee orientations, on-the-job training, health and safety practices, computer training, and conflict resolutions Developed in-house training programs based on union and non-union positions Facilitated training sessions, lectures, motivational workshops, and job fairs Developed and determined performance expectations evaluated performance and provided training. Utilize various recruiting techniques to source appropriate candidates nationally Facilitate collaborative dialogue between associates and client end users Counsel associates on behavior, job performance, punctuality, and attendance issues FINANCIAL MANAGEMENT AND MARKETING Developed and implemented Sales and Operations Business Plans to enhance branch profitability Analyzed financial records to forecast future financial requirements positions and budget requirements Monitored cost proposals, capital purchases, leasing contracts and maintenance agreements for corporate assets Recruited new business portfolio in the Baltimore area and increased existing client portfolios though inside and outside sales of "Targeted Market Niches" Attended all chamber & industry associations networking and marketing functions Directed crew activity daily that handled 115,000 barrels per man/year Responsible for annual warehousing operations budget of $640,278 yearly, with business, equipment and inventory of $32,139,300 Responsible for the overall day to day operations budget of $2.5 M to $14.8 M annually in 35 states in the US Fundraised over $500,000 for HBCU's, the NAACP Law Center and the United Negro College FundAssociated Black Managers, Inc. COMMUNICATIONS Prepared required private and government reports and annual Business Plan Authored monthly departmental news articles for the plant publication of the "Seagram Close-UP." Liaison between export countries, US Customs, Department of Transportation, Bureau of Alcohol, Tobacco & Firearms and Environmental Protection Agency Appeared on WBAL's 2 the Point segment featuring female minority owned business leaders. Appeared in the Johns Hopkins Medical-The Dome, magazine featuring Quality Customer Service Appeared in The Washington Post Newspapers featuring Diversity in the workplace. QUALITY ASSURANCE Collaborated with management in identifying issues requiring improvement to increase quality service and promoted the highest level of customer service and satisfaction Maintained 98% Quality Customer Service satisfaction standards Sustained 98% successful employee placements Promoted customer satisfaction through surveys, one on one contact, site visits, Brown Bags, fundraisers, telethons, volunteerisms, health awareness campaigns
Groups
- Society for Project Management
- National Association of African Americans in Human Resources
- Society for Human Resource Management
Personal Information
Title: HR Officer Courts- The Circuit Court Baltimore City
Timeline
HR Officer
Courts
01.2014 - Current
Director of Operations
Aspen of DC, Inc
01.2007 - 01.2014
Government Contracts Manager
The Aspen Group, Inc
01.2006 - 01.2007
Northeast Region Area Manager
The Aspen Group, Inc
01.2005 - 01.2006
Sr. Medical Office Coordinator
Johns Hopkins University
01.2003 - 01.2005
Senior Patient Service Coordinator
Johns Hopkins University
01.1999 - 01.2003
Branch Manager
Aspen Personnel Services
01.1993 - 01.1999
Import/Export Customs Operations Manager
The House of Seagram
01.1988 - 01.1993
BS in Business Administration -
Morgan State University