Gwen Himbury
Fort Worth,TX
Summary
Results-driven professional with corporate experience in data analytics and visualization. Expertise includes process improvement, data strategy development, network support management, and comprehensive reporting and documentation. Proven ability to leverage business intelligence for informed decision-making and enhanced operational efficiency. Committed to delivering actionable insights that support organizational goals and foster continuous improvement.
Overview
27
27
years of professional experience
Work History
LEAD NETWORK TECHNOLOGY SUPPORT (Management)
AT&T
01.2008 - Current
- 24 years of corporate experience; 20 years’ experience in data analytics, visualization, process improvement, data strategy, development, network support management, reporting, documentation, and business intelligence
- Develop automated/manual reports using MS 365 Excel, Word, PowerPoint, VBA, Business Objects, MS Power BI, Snowflake, SQL, DB2
- Global Service Assurance Operational Insights report for Ethernet/DS0/DS1/DS3 service products with detailed performance metrics up to senior leadership weekly and monthly
- Transforms complex raw data into strategic written insights driving informed decision making for operational efficiencies
- Create and maintain dashboard reports using PowerBI and SAP BICEP Business Objects for operations and live ticket analysis
- Data mining techniques using Power BI for Ethernet technician productivity scores with historical data and circuit inventory utilizing DAX language for multiple YoY calculations for each product
- Maintain hierarchical matrix for company internal database that aligns systems to correct organizational reporting measures
- Identify and resolve data discrepancies between systems by catching data errors which lead to the discovery of IBM/ASKME issues in timing and processing of new files incorrectly going back several months – team engagement corrected issues
- Held lead positions providing oversight and lifecycle support in data reporting, metrics and analysis for teams, Current lead in weekly callouts for Ethernet results and Voice of the Customer for leadership
SENIOR REPORTS CLERK (Non-Management)
AT&T
07.2001 - 01.2008
SPACE SURVEILLANCE ANALYST/INSTRUCTOR
United States Air Force
03.1999 - 02.2001
Education
Certificate of Technical Studies - Telecommunications
Eastfield College
Mesquite, TX12-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Calm under pressure
- Computer skills
- Critical thinking
Achievements Activities
- Big Brothers Big Sisters: North Texas Bowl for Kids’ Sake, 2009
- Big Brothers Big Sisters: North Texas Bowl for Kids’ Sake, 2010
- Big Brothers Big Sisters: North Texas Bowl for Kids’ Sake, 2011
- American Heart Association: Participant/Team Fundraiser Committee, 2009
- United Way: Team Lead/Fundraisers, 2009
- Tarrant County Food Bank: Food Pantry, 2014
- Tarrant County Food Bank: Food Pantry, 2015
- Tarrant County Food Bank: Food Pantry, 2016
- Service Assurance Weekly Recognition Award, 2015
- Coffey Customer Excellence Award, 2015
- Serve Customers First Week Team Member Excellence Award, 2023
Certifications Training
- ASKME Business Objects, 01/01/05
- AT&T Technical Knowledge Test (TKT) Certification, 01/01/07
- Six Sigma Yellow Belt Certification, 01/01/09
- Six Sigma Green Belt Certification, 01/01/10
- Six Sigma Orange Belt Certification, 01/01/13
- Work Force 2020 Certifications: Technology/Network Transformation; Big Data Boot Camp, 01/01/15
- AT&T Business Skills Transformation Core, 01/01/19
- AT&T Skills Transformation MioT Badge, 01/01/19
- AT&T Skills Transformation NPPP, 01/01/19
- Microsoft CoPilot License, 01/01/25
- Power BI Data Modeling with DAX training, 01/01/25
- Advanced Power BI DAX Language, 01/01/25
- 2 Day Hands-On Snowflake training, 01/01/25
Timeline
LEAD NETWORK TECHNOLOGY SUPPORT (Management)
AT&T
01.2008 - Current
SENIOR REPORTS CLERK (Non-Management)
AT&T
07.2001 - 01.2008
SPACE SURVEILLANCE ANALYST/INSTRUCTOR
United States Air Force
03.1999 - 02.2001
Certificate of Technical Studies - Telecommunications
Eastfield College