Gwen Krauss
Rotolo's Craft and Crust
Summerville,SC
1
Certification
3
years of professional experience
Capable server passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in brunch establishments.
Work History
Bartender
4 Months- Crafted and served a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
- Trained new staff on drink preparation and customer service to improve service quality.
- Managed inventory and restocked supplies to maintain operational efficiency.
- Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
Server/Bartender
11 Months- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
- Provided exceptional customer service to enhance dining experiences and foster guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and address dietary restrictions.
- Trained new servers on menu items, service standards, and operational procedures.
Registered Behavior Technician
5 Months- Worked one-on-one with clients diagnosed on the spectrum in a home setting, doing behavioral therapy in the child’s home. 3 days a week in the evenings.
- Implemented individualized behavior intervention plans to enhance client progress and skill acquisition.
- Conducted regular assessments to track client development and modify strategies as needed.
- Collaborated with team members to ensure consistency in behavioral interventions across multiple settings.
Server
3 Months- Bussed tables and took drink and food orders for buffet-style restaurant, ensuring timely service and guest satisfaction. Managed up to nine tables simultaneously, refilling drinks and engaging with guests to enhance their dining experience. Opened and closed restaurant multiple times a week, maintaining operational procedures and ensuring readiness for service. Left due to the new management’s conflicting policies.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to ensure timely order delivery.
- Collaborated with kitchen staff to optimize menu item presentation and quality.
Server
3 Months- Served tables in sections up to 7 tables per evening, pre-bussing tables as needed. Created a family experience for guests, helping with prep as required on top of side work. Left due to money.
Server
3 Months- Served tables in sections up to 7 tables per evening, pre-bussing tables as needed. Created a fun experience for guests, helping with prep as required on top of side work. Worked many wing night deals. Left due to conflicts with a nannying job.
Server
11 Months- Served tables in sections up to 15 tables per shift, pre-bussing tables as needed. Created a family experience for guests, helping with prep as required on top of side work. Was often one of the only servers in the evening, and one of 4 during brunch rushes. Left for school.
Education
Bachelor's
Small school in northern South Carolina, emphasizing performance arts degrees. Transferred online to finish my psychology degree for cheaper.
Degree
One of the last high schools in the Charleston area to have a functioning farm as of 2023.
Skills
Experienced in casual and fast-casual restaurants as a server
host
cook
and busser. Professional with a welcoming demeanor for guests.
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Engaging personality
Cleanliness and hygiene
Menu memorization
Cash register operation
Handling difficult customers
Alcohol awareness
Suggestive selling
New hire training
Certification
- CPR Certification
- January 2025-January 2027
Timeline
Bartender
Rotolo's Craft and Crust
04.2026 - CurrentRead More
Server/Bartender
O'Charley's Restaurant & Bar
08.2025 - 07.2026Read More
Registered Behavior Technician
Golden Care Therapy
03.2025 - 08.2025Read More
Server
Bevricks Char House Grille
02.2025 - 05.2025Read More
Server
Cracker Barrel
11.2024 - 02.2025Read More
Server
Buffalo Wild Wings
05.2024 - 08.2024Read More
Server
Ihop
03.2023 - 02.2024Read More
Ashley Ridge High School
Degree
Read More
Winthrop University
Bachelor's
Read More