Gwen McClendon

As a General Manager at Wendy's I am responsible for maintaining inventory which includes weekly counts and ordering product to insure the ability to serve the public. As the GM I am responsible scheduling both employees and management as well as staffing the restaurant.

• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
• Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
• Serviced guests with food and beverage requirements.
• Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.