Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gwen Moore

Sparks,NV

Summary

Adept at enhancing patient relations and streamlining medical administration, I significantly improved operational efficiency at Diane M. Thomas MD. Skilled in medical records processing and back office support, my expertise in patient care coordination and administrative excellence stands out, ensuring quality care and meticulous medical documentation.

Overview

16
16
years of professional experience

Work History

Senior Front Desk Medical Receptionist

Diane M. Thomas MD
06.2008 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Supported office staff and operational requirements with administrative tasks.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Maintained current and accurate medical records for patients.

Education

High School Diploma -

C. K. Mcclatchy High School
Sacramento, CA

Skills

    Medical Administration

    Patient Relations

    Quality Care Specialist

    Back Office Support

    Medical Records Processor

Accomplishments

    Extensive knowledge of the growing MDVIP patient focused model. In the 4 years that I have been working with this model I have learned how to speak professionally about the membership and what it stands for, complete membership registration, to helping train team members with the wellness program.

    Worked in collaboration with Silver State ACO to provide quality care to patients and keep medical costs down while achieving certificates the last two years for outstanding quality performance.

Timeline

Senior Front Desk Medical Receptionist

Diane M. Thomas MD
06.2008 - Current

High School Diploma -

C. K. Mcclatchy High School
Gwen Moore