Gwen Robertson
Muncie,IN
Summary
Dynamic operations leader with extensive experience at Meijer, excelling in team development and conflict management. Proven track record in enhancing customer service standards and streamlining processes, resulting in improved team morale and efficiency. Skilled in training and coaching, fostering a collaborative environment that drives organizational success.
Overview
30
30
years of professional experience
Work History
Service Area Lead
Meijer
10.2023 - Current
- Improved customer service standards by setting clear expectations for staff members and providing ongoing support as needed.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
- Collaborated with other Area Leads to share best practices and drive overall organizational success through teamwork.
- Conducted regular performance evaluations to identify strengths and areas for improvement among team members.
- Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Fresh Line Leader
Meijer
11.2016 - 10.2023
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
- Collaborated with other departments to establish smooth operations and encourage teamwork.
Service Line Leader
Meijer
09.2011 - 11.2016
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitor cash flow and all cash office procedures
- Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
- Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
- Monitored employee performance to determine need for additional education and training.
- Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
Service Team Leader
Meijer
05.2009 - 09.2011
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
GM Team Leader
Meijer
08.2008 - 05.2009
- Fostered a positive work environment to improve team morale and productivity levels.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Stocked shelves
- Assisted in setting Planograms and strategically marketing products through displays.
Gas Station Team Leader
Meijer
05.1998 - 08.2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Conducted regular reviews of operations and State and Federal regulations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established clear communication channels to facilitate timely exchange of information between team members and management.
- Maintained all record keeping.
- Manage merchandising of product by implementing best practices and standards.
Service Team Leader
Meijer
04.1996 - 05.1998
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Developed strong working relationships with team members to promote collaboration and enhance overall team performance.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
Cashier
Meijer
03.1995 - 04.1996
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Service Coordinator
- Service Desk
- Cash Office
- Trained new team members
Education
Associate of Science - Business Management
Indiana Business College
Muncie, INSkills
- Operations management
- Customer service
- Leadership skills
- Goal setting and performance metrics
- Training and coaching
- Team development
- Recruiting and hiring
- Conflict management
- Policies and procedures
- Compliance monitoring
- Sales management
- Effective communication
Timeline
Service Area Lead
Meijer
10.2023 - Current
Fresh Line Leader
Meijer
11.2016 - 10.2023
Service Line Leader
Meijer
09.2011 - 11.2016
Service Team Leader
Meijer
05.2009 - 09.2011
GM Team Leader
Meijer
08.2008 - 05.2009
Gas Station Team Leader
Meijer
05.1998 - 08.2008
Service Team Leader
Meijer
04.1996 - 05.1998
Cashier
Meijer
03.1995 - 04.1996
Associate of Science - Business Management
Indiana Business College
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