Gwen Zwick
Quincy,IL
Summary
Passionate and reliable individual with excellent communication and teamwork abilities, ensuring high standards of cleanliness and service. Known for fostering customer relationships and maintaining operational excellence through effective team collaboration. Experienced with team leadership, workflow optimization, and customer satisfaction. Track record of creating positive work environment and consistent punctuality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Shift Lead
Winks Drinks
Quincy, IL
08.2024 - Current
- Supervised barista team, ensuring consistent quality and customer service during shifts.
- Trained new staff on beverage preparation and customer interaction techniques.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated effectively with coworkers to maintain a harmonious work environment
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Managed inventory levels, placing orders to maintain optimal stock for operations.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL05-2026
Skills
- Food safety compliance
- Critical thinking
- Opening and closing procedures
- Cash handling proficiency
- Cleanliness standards
- Worker training
Certification
- Workplace Harassment Prevention Training - 2024-2026
- Food Safety for Handlers Training - 2024-2026
Timeline
Barista Shift Lead
Winks Drinks
08.2024 - Current
High School Diploma -
Quincy Senior High School