Gwen A Flores
Staten Island,NY
Summary
Experienced Patient Access Representative with a solid background in healthcare administration. Skilled in HIPAA compliance, organizational management, and staff training, contributing to improved patient access and streamlined operations.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Northwell Health
07.2022 - Current
- Managed daily patient registration and appointment scheduling
- Assisted with insurance verification and benefits explanation processes
- Trained new staff on patient access protocols
- Adhered to HIPAA guidelines when handling confidential information
- Maintained patient records by faxing, scanning, and uploading documentation to EHR
- Handled high volume of incoming calls
- Processed patient co-pays, deductibles, and co-insurances
- Completed patient registration for ambulatory surgeries
Radiology Assistant
NYU Langone Health
02.2021 - 09.2023
- Utilize EPIC to track patients and their care to prioritize patient movement
- Collaborate with medical professionals to prepare patient for examinations
- Trained new staff on radiology and safety protocols
- Adhered to HIPAA guidelines when handling confidential information
- Function as patient liaison
- Sterilize and stock inventory in exam rooms
- Communicate the functionality and purpose of MyChart
- Provided administrative support to team members and manage daily tasks
Home Health Aide
Personal Touch Home Care
09.2018 - 01.2021
- Monitored vital signs and reported changes
- Assisted clients with daily living activities
- Provided mobility assistance
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts
- Provided transportation and appointments management
- Monitored vital signs regularly, promptly reporting any abnormalities
- Collaborated with healthcare professionals to develop individualized care plans
Education
Associate of Applied Science - Healthcare Administration And Business
Eastern Gateway Community College
Steubenville, OH06-2022
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN12-2024
Skills
- Accounts Receivable
- Adaptability
- Detail Orientation
- Documentation Review
- HIPAA Compliance
- Inventory
- Leadership
- Organizational Skills
- Project Management
- Registration
- Time Management
- Training & Development
Timeline
Patient Access Representative
Northwell Health
07.2022 - Current
Radiology Assistant
NYU Langone Health
02.2021 - 09.2023
Home Health Aide
Personal Touch Home Care
09.2018 - 01.2021
Bachelor of Science - Healthcare Administration
Purdue University Global
Associate of Applied Science - Healthcare Administration And Business
Eastern Gateway Community College