Gwendelyn Johnson
Roanoke ,VA
Summary
Enthusiastic restaurant server with 20+ years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhances experiences by answering questions and responding to concerns. Professional food server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Catering Server
Blue Ridge Catering
10.2016 - Current
- Provide friendly, courteous service to create memorable moments for guests.
- Serve appetizers, deliver entrees, and refill beverages for banquet guests.
- Assist in loading and unloading tableware, catering supplies, food and beverage items to and from catering vehicles to comply with catering logistics.
- Arrange linens and table settings according to seating plan and event theme.
- Work with catering staff to establish timely preparation and delivery of food and beverage orders.
- Present food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Clear dishes and glassware quickly following each course.
- Maintain flexible work schedule to meet event needs.
Primary Caregiver
Private Client
07.2019 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Performed routine medical care and maintained medical equipment according to instructions provided by healthcare providers
- Assisted disabled client to support independence and well-being including assisting in feeding, dressing, bathing, and grooming.
- Monitored client vital signs, tracked behaviors and documented patient health status changes to keep care team updated.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained and cleaned home, including lawn maintenance, managed bills and finances, ran errands, managed laundry, and completed weekly grocery shopping.
Server
Blue Apron Restaurant & Red Rooster Bar
12.2018 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Carlos Brazilian International Cuisine
06.2007 - 06.2015
- Served food and beverages promptly with focused attention to customer needs.
- Maintained complete knowledge of food and beverage items to ensure guest satisfaction with attention to detail in dietary restrictions and allergies.
- Memorized daily specials, explained menu items and recommended additional purchases.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Arts -
Mary Baldwin College
Staunton, VA06.2016
Bachelor of Science - Environmental Science
University of North Carolina At Wilmington
Wilmington, NC06.2005
Skills
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Daily specials memorization
- Dining area cleanliness
- Menu Knowledge
- Guest Satisfaction
- Guest Relations
- High-Volume Dining
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Internships
Cape Fear River Watch Internship
Completed a 12 week internship for an environmental conservation & advocacy non-profit organization while studying environmental science in Wilmington, North Carolina.
- Community outreach with focus on environmental conservation and advocacy
- Water quality field monitoring & lab Work
- Organized and led litter cleanups
- Conducted "eco-tours' at local lake educating visitors about water quality and ecosystem health
- Assisted in general non-profit tasks (created content for weekly newsletters, organized events, etc.)
Timeline
Primary Caregiver
Private Client
07.2019 - 03.2021
Server
Blue Apron Restaurant & Red Rooster Bar
12.2018 - 07.2019
Catering Server
Blue Ridge Catering
10.2016 - Current
Server
Carlos Brazilian International Cuisine
06.2007 - 06.2015
Master of Arts -
Mary Baldwin College
Bachelor of Science - Environmental Science
University of North Carolina At Wilmington
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