Ruby Banford
Philadelphia,PA
Summary
Versatile, ambitious and results-driven professional that showcases exceptional customer service and jewelry creation skills. Seasoned in enhancing guest experiences while maintaining high standards of cleanliness and safety. Demonstrates strong communication and organizational abilities, thriving in fast-paced environments. Achieved significant improvements in productivity and customer satisfaction. Natural inclination to help people and get the job at hand completed in a timely manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Server
Cannstatter-volksfest-verein
Philadelphia, PA
07.2024 - Current
- Ensured compliance with health and safety regulations at all times.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Prepared and served food items to guests in a timely manner.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
Small Business Owner
self employed
Philadelphia, PA
12.2023 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted customers with selecting jewelry pieces to match their style and budget.
- Conducted research on current trends in fashion jewelry design.
- Developed new techniques for the fabrication of unique designs based on customer specifications.
- Calculated dimensions accurately when cutting material so that no waste occurred during production processes.
- Maintained a clean work environment at all times in order to ensure safety standards were met.
- Stored supplies in an orderly fashion so they could be easily accessed when needed.
- Identified areas where improvements could be made in order to increase productivity.
Customer Service Associate
Wawa
Philadelphia, PA
07.2022 - 09.2024
- Demonstrated active listening skills when responding to customer questions and complaints.
- Crafted well-made beverages for customers.
- Organized deli shelves, stocked product, rotated products according to expiration date.
- Restocked supplies such as paper goods and condiments as needed.
- Ensured that all food safety regulations were followed at all times.
- Trained new employees on company policies and procedures related to the deli department.
- Prepared sandwiches, salads, soups, and other foods as requested by customers.
- Greeted customers in a friendly and professional manner.
- Checked equipment on a daily basis to ensure proper functioning.
- Cleaned work areas including counters, floors, shelves, coolers.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
Catering Server
Feast Your Eyes Catering
Philadelphia, PA
04.2022 - 07.2022
- Ensured compliance with health and safety regulations at all times.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Prepared and served food items to guests in a timely manner.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Provided refills on drinks as requested by customers.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Set up stations for serving meals according to established guidelines.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Carried trays of food items from kitchen to dining areas.
Banquet Server
Union League Golf Club At Torresdale
Philadelphia, PA
03.2021 - 04.2022
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Collaborated closely with catering managers on upcoming events and their needs.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Coordinated with food and beverage team on menu selections and serving times.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Provided menus to customers and answered questions regarding menu items.
- Maintained a clean and organized dining area.
- Greeted guests upon arrival and escorted them to their tables.
Education
High School Diploma -
Saint Hubert Catholic High School For Girls
Philadelphia, PA06-2020
Skills
- Exceptional customer service
- Table bussing
- Sanitation skills
- Beverage service
- Set up procedures
- Strong communication skills
- Weddings background
- Cleanliness maintenance
- Stress tolerance
- Hand-eye coordination
- Flexible schedule
- Food running skills
- Guest service
- Active listening
- Good Telephone Etiquette
- Teamwork and collaboration
- Organizational skills
- Communication
- Cultural awareness
- Jewelry creation
- Custom jewelry creation
- Jewelry Making Skills
Affiliations
- Reading literature
- Exercising at least three times a week
- Participating in a pinball league
- Journaling in my cinema-related journal each month
- Practicing guitar
- Watching television and movies
- Attending concerts
Accomplishments
- This isn't a formal award, but the website that I sell my jewelry on let me know that I was the 200th top seller in the world on that website and I thought that was a pretty decent achievement
Certification
Driver's License, August 2021
Interest in Cinema and Television
- Watches a minimum of 5 movies each month
- Works on my journal each month dedicated to my love of cinema
- Has watched a considerable amount of movies, I believe over 600
- Loves to analyze television
References
References available upon request.
Timeline
Catering Server
Cannstatter-volksfest-verein
07.2024 - Current
Small Business Owner
self employed
12.2023 - Current
Customer Service Associate
Wawa
07.2022 - 09.2024
Catering Server
Feast Your Eyes Catering
04.2022 - 07.2022
Banquet Server
Union League Golf Club At Torresdale
03.2021 - 04.2022
High School Diploma -
Saint Hubert Catholic High School For Girls
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