Gwendlyn Boone
Belton,MO
Summary
Experienced hospitality professional with 15 years in high-volume steakhouses and casual dining. Specializes in guest experience, table management, and upselling while maintaining composure in fast-paced environments. Committed to fostering strong guest relationships and enhancing service quality. Seeking to contribute to an upscale dining setting dedicated to refined service and exceptional guest experiences.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Server
Jess & Jim's Steakhouse
Kansas City, MO
04.2022 - Current
- High volume steakhouse service with strong repeat clientele
- Managed multiple tables, ensuring timely service and high guest satisfaction
- Guide guests in selecting steak cuts and preparation styles, enhancing dining experience
- Built loyal guest base through personalized seating and service preferences
- Support training and team flow during. peak service periods
Server
The Flaming Lantern
Butler, MO
08.2010 - 03.2022
- Provided exceptional customer service in a fast-paced casual dining environment.
- Managed sections during peak hours with accuracy and efficiency
- Delivered food and beverages promptly to enhance guest satisfaction
- Coordinated with kitchen and bar for. smooth service flow
- Managed table settings and maintained cleanliness throughout the restaurant.
- Developed long-term guest relationships. and repeat clientele
- Built foundational hospitality and guest. recovery skills
Education
Associate of Arts -
Longview Community College
Lee's Summit , MO 01.1994 - 05.1996
Skills
- High-Volume Service Execution
- POS Systems & Order Accuracy
- Table management
- Menu Knowledge
- Wine & Beverage Upselling
- Guest relations
- Conflict resolution
- Team Communication & Support
Timeline
Server
Jess & Jim's Steakhouse
04.2022 - Current
Server
The Flaming Lantern
08.2010 - 03.2022
Associate of Arts -
Longview Community College
01.1994 - 05.1996