Gwendlyn W Godfrey
Birmingham,AL
Summary
Dynamic Patient Financial Services Representative with a proven track record at UAB Medicine, excelling in customer engagement and effective communication. Skilled in HIPAA compliance and enhancing patient satisfaction through financial education and support. Adept at resolving billing discrepancies, ensuring timely responses, and fostering a collaborative team environment.
Professional with strong foundation in managing patient financial services, ensuring accurate billing and collection processes, and maintaining compliance with healthcare regulations. Known for effective team collaboration, adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, and resolving billing discrepancies with focus on customer service and financial accuracy. Reliable and resourceful, consistently contributing to team goals and organizational success.
Overview
36
36
years of professional experience
Work History
Patient Financial Services Representative
UAB Medicine
02.2016 - Current
- Processed patient financial inquiries, ensuring accurate and timely responses to enhance satisfaction.
- Coordinated with insurance providers to verify coverage and resolve billing discrepancies efficiently.
- Educated patients on financial assistance programs, increasing awareness of available resources.
- Monitored accounts for outstanding balances, implementing follow-up procedures to secure payments.
Patient Care Coordinator
Glenwood Inc.
10.2011 - 02.2016
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Assisted patients with insurance verification and eligibility inquiries, enhancing service delivery.
- Developed effective communication strategies to improve patient engagement and satisfaction.
- Facilitated interdisciplinary team meetings to ensure comprehensive care planning for patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Implemented electronic health record systems to streamline documentation processes and improve accuracy.
Administrative Assistance
Trinity Medical Center Hospital
01.2007 - 04.2009
- Supported loan officers with administrative assistance.
- Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.
- Provided essential administrative assistance during high-stakes negotiations, contributing to successful outcomes.
- Supported project teams by tracking deadlines, coordinating resources, and providing administrative assistance as needed.
- Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
- Contributed to a positive work environment by providing administrative assistance and support during peak periods of activity.
Unit Secretary
Baptist Montclair Hospital
11.1997 - 08.2006
- Managed patient scheduling and communication to enhance departmental efficiency.
- Coordinated office operations, ensuring timely distribution of medical records and correspondence.
- Maintained electronic health record systems, ensuring accuracy and compliance with regulations.
- Assisted in onboarding new staff, providing training on office procedures and software tools.
- Monitored inventory levels of office supplies, implementing cost-effective purchasing strategies to maintain resources.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
CNA
Baptist Montclair Hospital
10.1989 - 08.1995
- Assisted nursing staff in daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient rooms, adhering to infection control protocols.
- Supported patients with mobility needs, enhancing their overall well-being.
- Documented patient information accurately in electronic health records systems.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Bachelor of Science - Business Administration
Jones International University
Colorado City, AZ05-2015
Skills
- Customer engagement
- HIPAA regulations knowledge
- Effective verbal communication
- Effective team player
Timeline
Patient Financial Services Representative
UAB Medicine
02.2016 - Current
Patient Care Coordinator
Glenwood Inc.
10.2011 - 02.2016
Administrative Assistance
Trinity Medical Center Hospital
01.2007 - 04.2009
Unit Secretary
Baptist Montclair Hospital
11.1997 - 08.2006
CNA
Baptist Montclair Hospital
10.1989 - 08.1995
Bachelor of Science - Business Administration
Jones International University
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