Hi, I’m
Gwendolyn Addison
Baltimore
Summary
Dedicated Security Officer with proven expertise at Falcon Solutions, excelling in incident reporting and superior customer service. Demonstrated ability to respond effectively to emergencies, ensuring safety and security while fostering a welcoming environment. Skilled in monitoring surveillance systems and enforcing access protocols to protect assets and personnel. Outstanding customer service skills.
Overview
23
years of professional experience
Work History
Falcon Solutions
Security Officer
01.2015 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Abacus/ Gilman School
Security Officer
01.2011 - 01.2015
Job overview
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Abacus
Security Guard Floater
10.2006 - 01.2012
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Enhanced security perimeter integrity by conducting regular patrols of property.
Housing Authority of Baltimore City
Building Monitor
03.2002 - 08.2006
Job overview
- Served as liaison between tenants, visitors, and maintenance personnel to coordinate repairs or other necessary work within the building efficiently.
- Monitored surveillance cameras, identifying potential risks before they escalated into serious incidents.
- Helped maintain cleanliness standards throughout common areas by performing routine inspections and coordinating with custodial staff as needed.
- Maintained accurate records of visitor access, deliveries, and other relevant building activity for effective oversight.
- Assisted in emergency situations, ensuring the safety of occupants and minimizing damage to the property.
Education
Lake Clifton Eastern High SchoolBaltimore, MD
Skills
- Report writing
- Incident reporting
- Security guard license
- Superior customer service
Additional Information
I have my Security Guard card that I have always maintained during my time in this position. I also have my CPR/AED card. In 2016 I completed a series of training courses through Private Security Professionals of America which included Security 101 S/O In the know. Lesson Learned. Multi topic training program for Security guards. Communications and Report writing training. Active Shooter training by USA-DHS.
Timeline
Security Officer
Falcon Solutions
01.2015 - Current
Security Officer
Abacus/ Gilman School
01.2011 - 01.2015
Security Guard Floater
Abacus
10.2006 - 01.2012
Building Monitor
Housing Authority of Baltimore City
03.2002 - 08.2006
Lake Clifton Eastern High School
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