Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Timeline
Generic
Gwendolyn Burns

Gwendolyn Burns

Bellevue,United States

Summary

I am knowledgeable at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement is paired with demonstrated commitment and integrity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Mid-City OBGYN
Omaha, NE
10.2021 - Current
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and the office environment.
  • Answered phone calls, provided information to callers, and connected callers to appropriate people.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.

Social Work Intern

Heartland Family Service
Council Bluffs, IA
10.2024 - 06.2025
  • Participated in clinical assessments to help determine appropriate treatment options.
  • Attended meetings, training, conferences, and seminars to advance professional knowledge.
  • Assisted in conducting assessments of client needs, strengths, and weaknesses.

Practicum Student

Papillion La Vista Community Schools
Papillion, NE
04.2024 - 09.2024
  • Assisted in providing crisis intervention services to individuals in need.
  • Participated in weekly clinical supervision meetings with a licensed clinician.
  • Attended staff meetings, training, and seminars related to social work practice.
  • Researched relevant issues related to social work practice, including poverty, homelessness, mental illness, and substance abuse.
  • Supported families facing challenging situations by helping them develop effective coping strategies.

Group Leader

Kids Can Community Center
Omaha, NE
05.2021 - 08.2021
  • Use a calm, positive, and encouraging approach with all youth.
  • Directed activities to promote growth in mental, emotional, and educational areas.
  • Promote a safe and positive environment for all children, peers, and other personnel.
  • Cultivated strong relationships with students by listening carefully and offering positive reinforcement.

Paraprofessional

Portal Elementary School
Papillion, NE
08.2016 - 05.2021
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Customized small-group and individual classroom activities based on differentiated learning needs.
  • Offered students personalized educational, behavioral, and emotional support.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Assisted children at stations during small-group learning periods.

Education

Master of Science - Social Work

Capella University
Minneapolis, MN
06.2025

Bachelor of Science - Education, Health and Human Science

University of Nebraska Omaha
Omaha, NE, United States
08.2021

Bachelor of Science - General Studies

MCC South Omaha/Online Campus
Omaha, NE, United States
01.2018

Skills

  • Safety understanding
  • Reporting requirements
  • Patient
  • Skill-building support
  • Social integration
  • Active listening
  • Oral and written communication
  • Conflict management
  • Hospitality services
  • Team collaboration
  • Technologically savvy
  • Effective planning
  • Intake assessment
  • Client assessment

Certification

  • PCMSW
  • PLMHP

Hobbies and Interests

  • Early education program
  • PHI THETA KAPPA Honor Society
  • Nonprofit work
  • The National Society of Leadership and Success

References

  • Jenny McGargill, Portal Elementary, 402-686-1774
  • Angie Halstead, Heartland Family Service, 402-680-5367
  • Traci McCormick, Papillion La Vista, 402-650-5362

Timeline

Social Work Intern

Heartland Family Service
10.2024 - 06.2025

Practicum Student

Papillion La Vista Community Schools
04.2024 - 09.2024

Patient Access Representative

Mid-City OBGYN
10.2021 - Current

Group Leader

Kids Can Community Center
05.2021 - 08.2021

Paraprofessional

Portal Elementary School
08.2016 - 05.2021

Master of Science - Social Work

Capella University

Bachelor of Science - Education, Health and Human Science

University of Nebraska Omaha

Bachelor of Science - General Studies

MCC South Omaha/Online Campus

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