Gwendolyn Davis
Charlotte,US
Summary
. Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Embassy Suites Concord Golf & Spa Resort
Concord, NC
08.2023 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeping Inspector
Hilton University
Charlotte, NC
04.2022 - 03.2023
- Coordinated daily workflow through task prioritization and concise scheduling.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Inspect cleaned rooms by housekeepers ensuring cleanliness of each room.
Room Attendant
Four Points by Sheraton
Greensboro, NC
03.2020 - 03.2020
- Managed linen cart by keeping neat and organized
- Replenish each guest room with supplies, toiletries, and fresh linen
- Responded quickly to guests inquires
- Moved beds, sofas, and small furniture to dust hard to reach areas
- Interacted pleasantly with guest when performing daily duties
Room Attendant
Holiday Inn Express & Suites
Archdale, NC
07.2019 - 03.2020
- Employed deep cleaning techniques for areas in need of additional sanitation
- Delivered extra linen, toiletries, and paper products to guest
- Managed linen cart by keeping clean and organized
- Trained newly hired room attendants on company policy, cleaning procedures, and customer service techniques.
Room Attendant
Best Western Plus
Greensboro, NC
05.2019 - 07.2019
- Washed and polished glass windows and doors to keep entryways clean and professional
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard to reach areas
- Vacuumed, dusted, and polished in common areas as well as guest rooms
- Interacted pleasantly with clients and guests while performing daily duties.
Server
Hard Rock Cafe
Detroit, MI
08.2017 - 02.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted newly seated guest quickly and efficiently
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guest with menu selection
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Took orders for food and beverages.
Education
Diploma
Murray Wright High School
Detroit, MI05.1994
Skills
- Cleaning Services
- Safety Procedures
- Room preparation
- Communication
- Customer Service
- Team Building
- Teamwork
- Front Desk Communication
- Inspecting Units
- Sanitation Standards
- Housekeeping knowledge
- Attention to Detail
- Reliability
- Clear Communication
Timeline
Housekeeping Supervisor
Embassy Suites Concord Golf & Spa Resort
08.2023 - 08.2024
Housekeeping Inspector
Hilton University
04.2022 - 03.2023
Room Attendant
Four Points by Sheraton
03.2020 - 03.2020
Room Attendant
Holiday Inn Express & Suites
07.2019 - 03.2020
Room Attendant
Best Western Plus
05.2019 - 07.2019
Server
Hard Rock Cafe
08.2017 - 02.2018
Diploma
Murray Wright High School