Gwendolyn Decker

• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Audit company files and enforce FMCSA compliance to ensure motorists' and drivers' safety.
• Promote driver health & wellness through education and coaching support.
• Maintain QuickBooks records, payroll, and all company finances.
• Develop & maintain Excel sheets for finances, equipment, and driver records.

• Led a team of ten full-time Health Coaches in a remote setting. Maximized individual and team performance by monitoring daily activities, establishing priorities, and mentoring team members to grow their professional skills.

• Facilitated weekly team syncs to foster connection among the team and continue to support engagement as well as psychological safety while also providing continuing education through presentations and collaborative discussion.

• Optimized coach development by conducting consistent one-on-one meetings with coaches to provide coaching reviews and offer kind/constructive feedback around opportunities for improvement while affirming skills and offering personalized coaching for coach development in a way that resonates with each coach individually.

• Collaborated with roles across coaching functions to adjust protocols and implement training that enhanced client experience and retention.

• Presented webinars on our program features, how to best utilize the platform, and coaching to new and renewing partnerships through the B2B sales pipeline.

• Utilize strong business acumen to bridge the gap between the coaching team, leadership, and project teams by effectively communicating the context behind company updates and helping them to see the big picture beyond coaching.

• Responsible for monitoring team members' KPI trends resulting in the team within the B2B Coaching group with the most consistent track record of exceeding KPI expectations.

• Coached clients one-on-one in a virtual setting text-based setting for over 3 years utilizing motivational interviewing techniques to identify client barriers and facilitate behavior change.
• Improved client health outcomes by developing personalized wellness plans and tracking progress.
• One of five coaches selected to transfer to Noom's elite B2B Coaching team out of 250 applicants in November 2020.
• Volunteered as a mentor to new coaches, guiding them to confidently navigate their coaching role and excel in their new position.
• Spearheaded curriculum project to make extensive client resources easily searchable for all coaches to share with clients.

• Enhanced client relationships through consistent communication and personalized solutions for individual retail customers as well as distributor accounts.
• Guided customer service representatives on product training, nutritionalquestions, and customer complaints to ensure they developed the skills they needed to provide exceptional customer service and satisfaction.
• Orchestrated product changes and introduce new products in a way that supports the brand while satisfying customers' needs and wants.
• Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
• Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
• Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.